Medical Receptionist Cancer Care Per Diem

Trinity Health

4d • $19 - $23 • Onsite

About The Position

The Medical Receptionist is responsible for supporting office operations and works independently and interdependently with other office staff to provide efficient, cost effective, quality patient care. Responsibilities include but are not limited to: Promote a healthy work environment, Schedule appointments on provider schedules, Review schedules based on provider preference lists and update appropriately, Collaborate and communicate regularly with management regarding goals, needs/concerns, Pre-registration, Reviewing revenue reports to ensure charges are billed appropriately, Collect co pay/balances due for each patient, Checking in patients for appointments, Checking out patients for appointments, Phone support – Incoming and outgoing phone calls, Scanning and faxing documentation, Confirmation phone calls. The Medical Receptionist performs critical job functions that lead to a stream-lined and efficient patient experience, with attention to detail to ensure schedules are accurate based on provider preference sheets and office standards. They meet performance measures in place for each job function and complete job functions by established review date, and works collaboratively with staff and management. Maintains confidentiality related to patients, family and employees and information specific to service area. Greets visitors and ensures that each person waits in comfort with definite expectations of when and how they will be served. Answers the telephone and routes calls to proper person. When personnel are unavailable for telephone calls, records and delivers messages. Uses appropriate diction and grammar in conversations. Employs professional manners and tact in all dealings. Obtains necessary information while remaining courteous about interruptions caused by other calls or events, models calmness. Customer service orientated. Adheres to hospital confidentiality statement. Receives and distributes messages, packages and supplies to the appropriate person or place. Implements the day-to-day operations of specific service or environment. Maintains a safe and secure environment.

Requirements

• High school graduate or equivalent
• Multi-line telephones
• PC and appropriate software knowledge
• Knowledge of office equipment and supplies
• A solid understanding of service-related terminology
• Good communication skills both oral and written
• Good interpersonal skills
• Customer service orientated

Nice To Haves

• Business school or formal secretarial training a plus
• One to two years’ experience preferred
• Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise.

Responsibilities

• Promote a healthy work environment
• Schedule appointments on provider schedules
• Review schedules based on provider preference lists and update appropriately
• Collaborate and communicate regularly with management regarding goals, needs/concerns
• Pre-registration
• Reviewing revenue reports to ensure charges are billed appropriately
• Collect co pay/balances due for each patient
• Checking in patients for appointments
• Checking out patients for appointments
• Phone support – Incoming and outgoing phone calls
• Scanning and faxing documentation
• Confirmation phone calls
• Greets visitors and ensures that each person waits in comfort with definite expectations of when and how they will be served.
• Answers the telephone and routes calls to proper person. When personnel are unavailable for telephone calls, records and delivers messages.
• Uses appropriate diction and grammar in conversations.
• Obtains necessary information while remaining courteous about interruptions caused by other calls or events, models calmness.
• Receives and distributes messages, packages and supplies to the appropriate person or place.
• Implements the day-to-day operations of specific service or environment.
• Maintains a safe and secure environment.

Benefits

• Equal Opportunity Employer
• Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED