Receptionist (Per Diem)

Trinity Health

5d • Onsite

About The Position

Providence Place at Ingleside is an exceptional 55-plus active adult independent living community and retirement community located on a scenic hilltop in Holyoke, Massachusetts. We work diligently to enhance the senior independent living experience and offer a variety of programs for our residents to maintain an active lifestyle. This is a per diem position requiring weekends and 2nd shift coverage. The role performs various secretarial functions including answering and routing phone calls, sorting mail, typing, and copying reports. The receptionist exhibits politeness and courtesy towards visitors, cooperates with staff, and maintains confidentiality of all facility matters.

Requirements

• Must be able to read, write, converse in English; demonstrate ease with multi-task assignments.
• Must have sufficient maturity, social and computer skills as acquired by a high school diploma or equivalency.
• Must have current, valid driver’s license.
• Attends all mandatory SPHS yearly inservices on resident rights/safety/right to know/Bloodbourne pathogens according to DPH regulations.
• Attends CSR inservices on a quarterly basis and other training as needed.

Responsibilities

• Answers all incoming phone calls by the third ring clearly and concisely identifying the facility. Routes call to proper person, paging appropriately or taking message.
• Ensures customer satisfaction by greeting and directing visitors in a polite, helpful manner. Demonstrates respect and regard for all residents, families and co-workers to ensure a professional, responsive and courteous environment.
• Sorts and directs mail and deliveries in a timely fashion to proper person or department; performs various secretarial duties.
• Maintains complete confidentiality in respect to resident and facility business.
• Maintains high standard of employee conduct in accordance with Federal, State, Local and THSC standards.
• Follows all safety, security, infection control and hazardous materials policies and procedures; performs all tasks to assure resident and personal safety and the protection of co-worker and facility property.
• Must follow emergency protocols as the first responder to safety/resident/building events as first line staff/first contact.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED