Medical Receptionist - Urgent Care

ConvenientMD • Waterville, ME

1d • $20 - $24

About The Position

ConvenientMD is seeking a Medical Receptionist to serve as the first point of contact for patients and visitors at an urgent care clinic. Working alongside the clinical team, the receptionist greets patients, completes registrations, updates records, collects payments, and helps ensure patients with and without reservations are seen in a timely manner. The role is suited to someone who enjoys working with people, staying organized, and multitasking, and may provide an entry point into healthcare or customer service.

The position requires 12-hour shifts. Full-time employees must work three shifts per week, including at least four weekend shifts per month. Flexibility to work nights, weekends, and holidays is required. When needed, employees must be able to work at least three other ConvenientMD locations within one hour of their primary clinic and travel to training shifts within a one-hour commute.

The stated hourly pay range is $19.50–$24, with final compensation determined based on factors including location, relevant experience, market conditions, and budget considerations.

Requirements

• High school diploma or GED.
• Ability to work three 12-hour shifts per week for full-time employment.
• For full-time employment, availability for at least four shifts per month on a Saturday or Sunday.
• Flexibility to work nights, weekends, and holidays.
• Ability, when needed, to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Ability to travel for training shifts at locations within a one-hour commute.
• Proactive, confident written and verbal communication skills, including the ability to raise concerns and communicate directly and professionally.
• Strong organizational skills and attention to detail, with the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, patient-focused approach and ability to support patients with kindness and understanding.
• Proficiency with Microsoft Office Suite or related software.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Ability to collaborate effectively as part of a team and work independently with initiative.
• Analytical and problem-solving skills, including the ability to interpret and apply applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or a similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and related programs for medical registration and collecting HIPAA documentation.
• Experience with insurance billing and coding information.

Responsibilities

• Welcome and greet patients and visitors in a friendly, professional manner and assist them in person and over the phone.
• Register patients efficiently and accurately complete required forms and update new and existing patient records.
• Handle insurance and billing inquiries and provide clear information to patients.
• Assist ill or distressed patients as needed using available resources.
• Collect payments, insurance co-pays, and prescription charges according to clinic financial policies.
• Request a card on file, follow up on patient balances, and support timely payments.
• Manage online and walk-in reservations and registrations to support patient satisfaction and provider schedules.
• Collaborate with the healthcare team to maintain patient flow and efficient clinic operations.
• Assist with scheduling specialist referrals for patient follow-up.
• Navigate multiple software systems and follow protocols established by occupational health partners in support of the Employer Services team.
• Answer and direct phone calls professionally and promptly.
• Keep the reception area organized and welcoming.
• Perform administrative duties such as photocopying, filing, and maintaining daily activity logs.
• Learn the scope and costs of ConvenientMD services.
• Use software systems for reservation scheduling and electronic medical records.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employer rewards and discounts on services and products including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED