Medical Receptionist - Urgent Care

ConvenientMD•North Andover, MA

1d•$20 - $25

About The Position

At ConvenientMD, the Medical Receptionist is the first point of contact for patients and visitors at a clinic. Working alongside the clinical team, the receptionist greets patients, completes registrations, updates patient records, collects payments, and helps ensure patients with and without reservations are seen in a timely manner. The role is suited to someone interested in customer service or beginning a career in healthcare who enjoys working with people, staying organized, and multitasking. The position requires 12-hour shifts and flexibility to work nights, weekends, and holidays. Full-time staff must work three 12-hour shifts per week, including at least four Saturday or Sunday shifts per month. Staff may need to work at a minimum of three other ConvenientMD locations within an hour of their primary clinic, and must travel for training shifts within an hour's commute. ConvenientMD describes a collaborative workplace that supports professional growth and belonging. Hourly pay for the role is listed as $20–$25, with final compensation depending on factors such as location and relevant experience.

Requirements

High school diploma or GED.
Able to work 12-hour shifts. For full-time, work three shifts per week and at least four shifts per month on a Saturday or Sunday.
Flexibility to work nights, weekends, and holidays.
When needed, able to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
Able to travel to training shifts outside the primary clinic within a one-hour commute.
Proactive and confident written and verbal communication, including raising concerns and communicating directly and professionally.
Strong attention to detail and organizational skills, with the ability to prioritize multiple high-priority tasks in a fast-paced environment.
Compassionate, authentic, patient-focused approach that supports patients with kindness and understanding.
Proficiency with Microsoft Office Suite or related software.
Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
Collaborative team orientation.
Self-motivation, initiative, and ability to work independently and identify better ways of working.
Analytical and problem-solving skills, including the ability to comprehend, interpret, and apply applicable laws, guidelines, regulations, ordinances, and policies.
Trustworthiness and ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

Medical Receptionist certification.
Previous experience as a medical receptionist or in a similar customer service position.
Familiarity with medical terminology and basic knowledge of insurance processes.
Experience using electronic records management software and related programs for medical registration and collection of HIPAA documentation.
Experience with insurance billing and coding information.

Responsibilities

Welcome and greet patients and visitors in a friendly, professional manner, and address inquiries in person and over the phone.
Register patients efficiently and ensure required forms are completed accurately.
Handle insurance and billing inquiries and provide clear information to patients.
Assist ill or distraught patients as needed, using available resources.
Collect payments, insurance co-pays, and prescription charges according to clinic financial policies.
Request a card on file, follow up on patient balances, and support timely patient payments.
Manage online and walk-in reservations and registration to support patient satisfaction and provider schedules.
Collaborate with the healthcare team to maintain patient flow and efficient clinic operations.
Assist with scheduling specialist referrals for patient follow-up as needed.
Navigate multiple software systems and follow occupational health partner protocols in support of the Employer Services team.
Answer and direct phone calls professionally and promptly.
Keep the reception area organized and welcoming.
Perform administrative duties such as photocopying, filing, and maintaining daily activity logs.
Learn the clinic's scope of services and associated costs.
Use software systems for reservation scheduling and electronic medical records.

Benefits

Urgent care services at no cost to team members and their families.
Health insurance coverage.
Dental insurance coverage.
Vision insurance coverage.
Company-paid short-term disability.
Optional pet insurance.
401(k) match after one year of service.
Access to primary care, depending on location.
Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
Access to discounts on services and products such as hotels, travel, entertainment, and restaurants.
Collaborative team environment that encourages professional growth.