Urgent Care Receptionist \ Medical Assistant

UnitedHealth Group • Jericho, NY

6h • Onsite

About The Position

Optum NY/NJ is seeking an Urgent Care Receptionist / Medical Assistant to join their team in Jericho, NY. Optum is a clinician-led care organization focused on improving healthcare. As a member of the Optum Care Delivery team, you will contribute to the vision of making healthcare better for everyone. Optum provides clinical resources, data, and support from a global organization to help patients live healthier lives. The company emphasizes an exceptional career experience, empowering employees to live their best lives at work and at home. This role offers the fulfillment of advancing community health and the opportunity to contribute new practice ideas that could improve care for millions. The team culture is described as Caring. Connecting. Growing together. Optum Urgent Care College Point has an immediate opening for a friendly, patient-focused, and detail-oriented Associate Urgent Care Receptionist / Medical Assistant. This role is responsible for completing set processes and protocols, working cooperatively with the care team to support the organization's vision and mission, delivering excellent customer service, and adhering to Lean processes. The position supports the team in meeting financial, clinical, and service goals.

Requirements

• High School Diploma or GED
• 1+ years of computer proficiency in Microsoft Office
• 1+ years of customer service or healthcare related experience
• Ability to be cross trained as a medical assistant or have your certification as a medical assistant presently
• Ability to cover other offices if needed
• Ability to work a flexible schedule

Nice To Haves

• 1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
• Experience working with an electronic health record (EPIC)
• Knowledge of Medical terms
• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Responsibilities

• Greet patients and conduct check-in process: Collect or verify demographic information, including key demographic fields
• Load or update insurance information as needed
• Answer telephone calls promptly and courteously for all specialties
• Confirms and schedule appointments
• Verify eligibility and authorization and flag appointment accordingly
• Scan insurance card(s)
• Collect co-payments and outstanding balances
• Post payments received in practice management system and provide system-generated receipts
• Sends patient records to primary care physician
• Takes vital signs, performs EKGs and assists providers with patient care
• Prepares exam rooms for patients and documents patient encounters in Epic
• Performs lab testing and quality assurance
• Prepares and tracks specimens sent to lab
• Schedule appointments using approved scheduling guidelines
• Ability to be cross trained as a medical assistant
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
• Monitor daily reminder call logs; conduct outreach to patients requiring appointments; contact patients who, “no show,” for follow up appointments for chronic conditions or preventive care
• Monitor administrative tasks in the EHR and respond timely
• Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
• Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork
• Demonstrate respect for patients and Optum staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality
• Perform other duties as assigned

Benefits

• Paid Time Off which you start to accrue with your first pay period
• 8 Paid Holidays
• Medical Plan options
• Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance
• Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED