Medical Receptionist - Travel Required
About The Position
Golden State Dermatology is a rapidly expanding physician-led and owned dermatology group with over 37 locations across California. We are a leading medical, surgical, and cosmetic dermatology group specializing in a wide range of skin, hair, and nail conditions, including Mohs micrographic surgery, cosmetic skincare, anti-aging treatments, body contouring, and plastic surgery. Travel is required between East Bay Clinics. As a Medical Receptionist, you will be crucial to the smooth operation of our front desk and providing exceptional patient service. Your responsibilities will include welcoming patients, managing check-in/check-out, verifying insurance, handling phone inquiries, and maintaining patient records. A key part of your role will be managing the appointment schedule, which involves auditing, confirming attendance, collecting necessary pre-appointment information, and proactively contacting patients to fill schedule openings. You will also educate patients and staff on products and sell skincare products. This role demands significant multitasking and task management to ensure all duties are completed promptly. Additional duties may be assigned by the Practice Manager. Your primary goal will be to provide exceptional patient service, ensuring patients feel welcome, comfortable, and well-cared for. Attention to detail, a compassionate approach, and dedication to patient satisfaction are essential for success.
Requirements
- Travel required between East Bay Clinics
Nice To Haves
- Customer service skills or a patient-centered mindset
- Previous Dermatology, healthcare, or aesthetics experience
- Knowledgeable with insurance carriers (i.e., Medicare, commercial, HMO)
- Experience with EClinicalWorks, EMA, or other EMR software
Responsibilities
- Warmly welcoming patients
- Assisting with check-in and check-out procedures
- Verifying patients' insurance coverage and eligibility
- Handling phone inquiries
- Maintaining patient records
- Managing the appointment schedule, including auditing for future appointments, confirming attendance, and collecting necessary information before the appointment
- Contacting patients on waiting lists or with future appointments to offer earlier slots to fill schedule openings
- Providing product education to patients and staff
- Selling skincare products
- Multitasking and task management to ensure all responsibilities are completed promptly
- Performing additional job duties as assigned by the Practice Manager
- Providing exceptional service to patients, making them feel welcome, comfortable, and well-cared for
Benefits
- 40% off products and procedures
- Ability to participate in free annual injectable events
- Comprehensive medical, dental, and vision benefits
- Company paid short and long-term disability
- Company paid life insurance
- Safe Harbor 401K match up to 4%
- Flex spending accounts
- Commuter benefits
- Employee Assistance Program (EAP) counseling
- Exclusive discounts for theme parks, attractions, hotels, concerts, and movie tickets
- Accrued PTO from the first day of employment
- 9 paid holidays (for employees working over 20 hours in a pay period)
- Pet insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
