Medical Receptionist

ARTHRITIS & RHEUMATISM ASSOCIATES P • Rockville, MD

10d • $21 - $21 • Onsite

About The Position

Register patients upon arrival; collect payment from patients, schedule return appointments, and handle calls transferred from Call Center. Assist with scanning and filing medical documents in the electronic medical record.

Requirements

• High School Diploma required
• Computer experience required
• Skill in greeting patients and answering the telephone in a pleasant and helpful manner
• Ability to speak clearly and concisely
• Ability to read, understand, communicate, and follow oral and written instructions
• Ability to sort and file materials correctly by alphabetic and numeric system
• Knowledge of grammar, spelling, and punctuation
• Basic knowledge of health insurance companies
• Basic knowledge of HIPAA requirements
• Skill in operating a computer, photocopier, fax machine, and postage meter
• Excellent interpersonal skills
• Ability to establish and effective working relationships with patients, employees, physicians, and the public
• Ability to work in a fast-paced, stressful environment
• Ability to multitask and be detail oriented

Nice To Haves

• College Degree Preferred
• One-year medical office experience as a medical receptionist preferred
• Equivalent work experience

Responsibilities

• Register patients upon arrival
• Collect payment from patients
• Schedule return appointments
• Handle calls transferred from Call Center
• Assist with scanning and filing medical documents in the electronic medical record
• Answer incoming calls and direct calls effectively
• Schedule patient appointments for OAC and ARA including EMG, Ultrasound, Covid vaccines, Evusheld, and laboratory appointments
• Take messages for physicians and other staff members as required, task messages in the electronic medical record when necessary
• Check that proper information is in the electronic record before sending tasks or messages
• Introduce patients into the patient portal and issue a token so the patient may enroll
• Perform confirmation calls ARA, OAC, EMG, lab, and Ultrasound daily
• Review schedule for next day, check alerts for forms needed and actions to be completed
• Create alerts in chart if needed
• Check for multiple same day appointments
• Check for future and/or duplicate appointments
• Check for scheduling errors
• Check Phreesia for appointment changes, needed referrals, and high deductible
• Check Phreesia appointment module for accuracy
• Assist with medical records, including filing and posting of scanned medical records in the electronic medical record
• Assist with obtaining medical records of new patients one week prior to appointment
• Obtain all patient and visitor temperatures
• Indicate temperature on the Fee Ticket
• Sanitize front office and reception area throughout the day
• Generate and mail recall letters to patients weekly
• Generate Patient Balance Report for the next day collection activity
• Assist with check-out duties as needed
• Process Phreesia self-schedule patients
• Contact patients and make corrections as needed
• Add patients to Luma wait list as needed
• Check-in patient through Phreesia upon patient's arrival to office
• Push Phreesia interview to patient as needed to complete check-in process
• Confirm that insurance is active in Phreesia
• If insurance is unclear contact the eligibility team for insurance questions
• Provide patient with HAQ form if needed
• Check-in and create encounter in NextGen after Phreesia is complete
• Confirm that demographics are complete
• Obtain and check for completeness of the registration forms from new and existing patients
• Obtain updates from patients as required
• Collect fees as determined by insurance company
• Address any issues or concerns regarding the patient based on requests by business office, physicians, or alerts on patient’s chart
• Print fee ticket
• Indicate patient’s temperature on fee ticket
• Notate any insurance restrictions or high deductible
• Call patients who missed their appointment
• At the end of the business day update the statuses and detail section of the appointment
• Inform the Patient Service Representative to add charge on daily log for the Business Office to bill the patient
• Enter referrals into the patient's NextGen chart and give referral to medical records to scan and file in the electronic medical record
• Call referring physician's office to request a referral, if patient does not have referral or it is outdated
• Have patient sign Waiver if unable to obtain referral
• Obtain proper signatures before releasing records
• Follow all procedures and maintain high ethical standards
• Follow guidelines for maintaining patient confidentiality
• Understand and follow HIPAA requirements
• Demonstrate a strong commitment to honest and responsible corporate conduct
• Identify, report and/or prevent any fraudulent or unethical behavior
• Initiate notification to management if inappropriate behavior is observed within the organization

Benefits

• Health/Dental/Vision Insurance
• FSA
• HSA
• Life Insurance
• 401K Contributions
• Disability Insurance
• Paid Time Off
• Every Friday off
• Tuition Assistance
• Free Parking
• Paid Maternity and Paternity Leave
• STD/LTD/ADD Insurance (short-term disability, long-term disability and accidental death and dismemberment insurance)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree