Medical Receptionist - Cardiology Virtual Call Center

HealthPartners•Saint Louis Park, MN

5h•$20 - $30•Remote

About The Position

Park Nicollet is looking to hire a Medical Receptionist to join our Cardiology Call Center team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. The primary purpose of this position is to handle incoming calls while maintaining a minimum of 93% availability of staffed sign rapidly and accurately on time during scheduled hours. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.

Requirements

6 months related experience
Accurate computer/keyboarding skills required.
Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Nice To Haves

Some medical background preferred.
Strong verbal and written communication skills
Human relations sensitivity and customer service skills
Listening and telephone etiquette skills
Medical terminology knowledge desirable
Comfort in asking patients for copays and race collection.
Ability to promote and maintain good patient relations and patient confidentiality.
Ability to work in a fast-paced and structured environment.
Ability to sit for long periods of time.
Ability to key for long periods of time.

Responsibilities

Handle incoming calls while maintaining a minimum of 93% availability of staffed sign rapidly and accurately on time during scheduled hours.
Meet department specific agent expectations regarding measurement.
Follow the defined guidelines and processes of the department.