Medical Receptionist (Call Center), Specialty

HealthPartners•Saint Louis, MN

6d•Hybrid

About The Position

Park Nicollet is looking to hire a Medical Receptionist to join our Specialty team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. This is a call center position, supporting calls for ENT, Uro, and Adiology. Onsite training in St. Louis Park, MN is required for 4-6 weeks, with the potential to work from home after. The primary purpose of this position is to handle incoming calls while maintaining a minimum of 93% availability of staffed sign rapidly and accurately on time during scheduled hours. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department. Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients who request our care.

Requirements

6 months related experience
Accurate computer/keyboarding skills required.
Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Nice To Haves

Some medical background preferred.
Strong verbal and written communication
Human relations sensitivity and customer service skills
Listening and telephone etiquette skills
Medical terminology knowledge desirable
Comfort in asking patients for copays and race collection.
Ability to promote and maintain good patient relations and patient confidentiality.
Ability to work in a fast-paced and structured environment.
Ability to sit for long periods of time.
Ability to key for long periods of time.

Responsibilities

Handle incoming calls while maintaining a minimum of 93% availability of staffed sign rapidly and accurately on time during scheduled hours.
Meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.
Greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties.
Provide support to the department/site ensuring quality service through timely and courteous assistance.
Provide service support to patients who request our care.