Medical Receptionist

Gwinnett Pulmonary Group, PC•Lawrenceville, GA

About The Position

The Medical Receptionist at Gwinnett Pulmonary & Sleep is the first point of contact for patients and plays a crucial role in ensuring the smooth operation of the front office. This position involves greeting patients, managing appointments, handling phone calls, and performing various administrative duties. The Medical Receptionist ensures that all patient interactions are handled professionally and efficiently, contributing to a positive patient experience and supporting the practice's overall operations.

Requirements

High school diploma or equivalent required
A minimum of 1-3 years of experience in a medical office or healthcare setting.
Strong organizational and multitasking abilities, with a focus on maintaining accuracy and efficiency in a busy environment.
Excellent communication and interpersonal skills with a friendly, professional demeanor.
Proficiency in using electronic medical records (EMR) systems, scheduling software, and basic office equipment.
Knowledge of medical terminology and insurance processes is a plus.

Nice To Haves

associate degree in a related field preferred

Responsibilities

Greet patients warmly as they enter the practice, ensuring they feel welcomed and comfortable.
Check patients in for their appointments, verify insurance information, and collect necessary documentation.
Provide patients with any necessary forms or information prior to their appointments.
Manage patient appointment scheduling, ensuring the calendar is efficiently organized and patients are booked appropriately.
Confirm upcoming appointments and follow up with patients regarding any scheduling changes or cancellations.
Coordinate with clinical staff to ensure that appointment times align with provider availability.
Answer incoming calls promptly and courteously, addressing inquiries, scheduling appointments, or directing calls to the appropriate staff members.
Handle voicemail messages and return calls promptly.
Communicate effectively with patients, staff, and external providers to ensure seamless care coordination.
Assist with the management of patient records, including updating information in the electronic medical records (EMR) system and filing paperwork as needed.
Process patient payments, issue receipts, and handle billing inquiries.
Maintain a clean, organized front office environment, ensuring all supplies are stocked and readily available.
Assist patients with check-out procedures, including scheduling follow-up appointments and providing any necessary instructions or documentation.
Collect copayments or outstanding balances and ensure accurate recording of transactions.
Provide patients with information regarding prescriptions, referrals, or other post-appointment needs.
Ensure that all patient interactions and record-keeping activities comply with HIPAA and other relevant regulations.
Protect patient privacy by handling all personal and medical information with the utmost confidentiality.
Participate in training and adhere to all office policies and procedures related to patient care and administrative operations.
Work collaboratively with other front office staff, clinical staff, and management to ensure smooth office operations.
Provide support during busy periods, assisting with tasks beyond the role's typical scope when necessary.
Participate in team meetings and contribute to discussions on improving patient care and office efficiency.