Medical Receptionist - Reelfoot Family Walk-In

Fast Pace Health•Union City, TN

About The Position

Reelfoot Family Walk-In, a Fast Pace Health brand, is seeking a Medical Receptionist to support patient reception and registration, provide customer service, and help maintain clinic operations. The role contributes to a positive patient experience and supports the company’s mission of teamwork, communication, empowerment, and quality care in rural communities. The receptionist may cross-train and assist with back-office duties within their scope of practice and may support onboarding and training new employees. The position also involves maintaining patient and insurance information, collecting payments, coordinating medical records, supporting patient flow, and helping keep the reception and clinic areas clean and organized. Additional administrative duties may include scheduling, ordering, and training as assigned.

Requirements

High school diploma or equivalent.
Current CPR license is listed for the Level 1, Level 2, and Level 3 requirements.
Basic PC skills, including typing, mouse use, and standard software such as MS Outlook and Word.
Ability to comply with company standards of operations and adhere to company core values.
Ability to maintain confidentiality and communicate respectfully with employees, patients, and business contacts.

Nice To Haves

One year of medical office experience, basic medical terminology, and insurance knowledge preferred.
One year of customer experience, preferably in urgent care, is listed for Level 1.
Three years of billing and coding experience and intermediate computer skills are listed for Levels 2 and 3, including typing 70–100 words per minute, Microsoft Word and Excel, basic Excel formulas, and VLOOKUP.
Experience using a PC and standard Microsoft Office software, including Outlook and Word.

Responsibilities

Greet, register, and discharge patients while providing a high level of customer service.
Collect and accurately enter patient demographic and financial information at registration.
Verify and update patient insurance information; maintain knowledge of insurance plans, coverage, copays, deductibles, and changes to government and commercial plans.
Maintain knowledge of the Fast Pace Self-Pay program and collect applicable insurance, copay, deductible, or self-pay amounts at registration.
Answer calls in a polite, patient-centered manner.
Facilitate patient flow by notifying providers of patient arrivals, monitoring delays, and communicating appropriately with patients and clinical staff.
Retrieve, fax, or mail medical records to primary care providers and coordinate records for continuity of care.
Cross-train and assist with back-office clinical duties within scope of practice as needed.
Complete mandatory compliance training and follow required processes, procedures, and company operating standards.
Maintain positive, respectful relationships and protect the confidentiality of employees, patients, and business information.
Perform physical, sensory, cognitive, and environmental functions specified for the position.
Fold towels, clean tables, and help patients with exercise equipment.
Welcome new employees, introduce them to team members, provide clinic tours and process overviews, and support their learning through shadowing, demonstrations, and coaching.
Use basic PC skills and software such as MS Outlook and Word.
Help maintain clinic cleanliness and appearance, including the reception area, desk, patient and office spaces, and garbage removal as needed.
Perform other duties assigned by management.
Perform administrative duties such as scheduling, ordering, and training as assigned by the Clinic or Regional Director.