Medical Receptionist

Eye Associates Of New Mexico • Albuquerque, NM

13h • $0 - $15 • Onsite

About The Position

Join EANM as a full-time, Patient Services Representative (PSR) and serve as a key connection between our patients, providers, and clinical teams. In this essential role, you’ll apply your completed training and insurance knowledge to support scheduling, registration, insurance verification, and checkout processes using NextGen and Phreesia. You’ll ensure accuracy, efficiency, and exceptional customer service throughout every patient interaction. As an essential position, PSRs are required to work on-site during epidemics, pandemics, and inclement weather.

Requirements

• High school diploma or equivalent required
• Successful completion of the Ophthalmology Home Study course, LMS Customer Service program, and EANM Insurance Test
• Strong customer service skills with a professional, patient-focused demeanor
• Ability to multitask, problem-solve, and adapt to changing workflows and systems
• Strong attention to detail, accuracy, and teamwork skills
• Willingness to rotate Saturdays, holidays, and work across clinic locations

Responsibilities

• Schedule, register, check in, and check out patients using NextGen and Phreesia
• Verify insurance eligibility, referrals, prior authorizations, and collect patient balances
• Communicate clearly with patients regarding appointments, delays, billing, and follow-up needs
• Maintain accurate patient records, encounter documentation, and insurance information
• Support provider schedules, patient flow, and clinic operations
• Manage assigned cash drawer and follow daily batching and reconciliation procedures

Benefits

• PTO & 8 paid holidays (including the day after Thanksgiving & Christmas Eve!)
• Medical, Dental & Generous Vision Benefits
• 401(k)
• Education Assistance
• Company-paid Life, AD&D, Disability Insurance & more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED