Medical Receptionist
About The Position
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. ProHealth Physicians has an immediate opening for a friendly, patient-focused and detail-oriented Medical Receptionist to join our growing Family Medicine team. This position will support the care team and its patients by greeting and checking in patients, scheduling appointments, answering telephone inquiries, collecting payments and maintaining demographic information. Additionally, they will routinely use the electronic health record (EHR) according to ProHealth policies and standard workflows. May be asked to float to local practices in the region for coverage depending on business need. Schedule: The office is open Monday, Wednesday and Thursday 7:30AM - 6:00PM and Tuesday, Friday 7:30AM – 5:00PM (8-hour shift within business hours). In Fall the hours are changing to Monday - Friday 7:30AM-5:00PM. Final schedule to be determined upon hire. Location: 599 Farmington Ave, Farmington, CT 06032
Requirements
- High school education or equivalent experience
- 1+ year of receptionist or customer service experience
- Intermediate level of computer proficiency in Microsoft Office
Nice To Haves
- Experience working in a healthcare setting
- Experience working with Epic
- Comfortable Multitasking
Responsibilities
- Conduct check-in and check-out proces
- Answer incoming calls and use EHR to document details of patient inquiries
- Conduct outreach to patients requiring appointments or service follow-up
- Schedule appointments using standard scheduling protocols
- Manage administrative in-basket pools and work queues
- Scan documents into the EHR per standard protocols
- Balance payments
- Protect patients’ rights by maintaining confidentiality of medical, personal, and financial information
- Provide coverage at other ProHealth locations on an ad hoc basis
- Perform other duties as assigned
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
