Medical Receptionist

ORTHOCINCY•Anderson Township, OH

7d•Onsite

About The Position

Vital to the success of the organization by providing the Companies patients and visitors with a premier orthopaedic experience and focusing on their individual needs.

Requirements

High school diploma or equivalent.
Minimum one year of experience in a customer service position, preferably in a medical practice setting.
Must be customer service oriented with a team environment focus.
Knowledge of the Companies Mission, Vision and Values.
Knowledge of medical terminology and anatomy.
Knowledge and proper use of office equipment.
Knowledge of electronic health records systems.
Skilled in attention to detail.
Skilled in organizing.
Skilled in communicating effectively with providers, staff, patients and vendors.
Strong communication skills in a professional manner during stressful and sensitive situations with patients of all ages.
Ability to process monetary transactions and provide accurate change.
Ability to work on a team while maintaining positive and professional relationships.
Ability to multitask effectively.
Ability to communicate calmly and clearly with patients, physicians, vendors and staff.
Ability to analyze situations and respond in a calm and professional manner.

Nice To Haves

Previous medical knowledge preferred.
CPR/AED and First Aid certification preferred.

Responsibilities

Greets each patient and visitor in a welcoming and inviting manner.
Communicate and work well in the clinical environment with interaction with patients, fellow workers, physicians and others.
Attend monthly department meetings as scheduled.
Treats each patient, visitor and coworker with compassion, devotion and respect.
Provides compassionate support to patients and visitors that are in distress.
Ensures patients’ individual needs are met.
Assist patients with personal hygiene needs as warranted.
Transfer patients with ambulatory issues as needed.
Collects, records and updates patient information.
Facilitates scheduling of patient appointments.
Responsible for performing a variety of clerical duties: answers phone calls, takes messages, fax, scan, etc.
Maintain information within the electronic medical record.
Collect payments for services rendered per policy, including copayments and balances on patient accounts with accurate daily drawer balancing.
Distribute paperwork in an efficient manner according to protocol.
Compliance with HIPAA, OSHA, and safety standards of the organization.
Takes initiative in performing additional tasks that may be necessary or in the best interest of the practice.