Medical Receptionist - Hybrid

Tareen Dermatology PA•Menomonie, WI

9d•Hybrid

About The Position

As a Medical Receptionist, you will be the first point of contact for patients. Cheerfully greeting and checking in-patients, scheduling patient visits, and acting a liaison between medical staff and patients. This position offers a mix of in-clinic and remote work, with a primary focus on supporting our new Menomonie clinic and assisting our Call Center team from home. This role will provide front desk support there one day per week, while continuing to work remotely on other days. Candidates should be comfortable with the expectation that additional in-person days in Menomonie may be required in the future as clinic operations expand. Flexibility and willingness to travel to Menomonie as scheduling needs evolve are essential for success in this role.

Requirements

Knowledge of medical terminology.
Warm and welcoming bedside manner.
Exceptional teamwork skills.
Always maintains professional appearance and demeanor.
Reliable and dependable.
High school or equivalent required.
Prior customer service experience required.

Nice To Haves

1-2 years prior healthcare experience strongly preferred.

Responsibilities

Greets and checks-in patients scheduled visits; registers demographic information and processes payment plans and copays.
File/scan Medical records and patient correspondents.
Check all insurance for accuracy, make necessary phone calls.
Answer all calls timely and with courtesy and direct all calls to appropriate parties.
Check VM for messages, distribute accordingly.
Confirm next day appointments are accurate and all information is verified.
Assist with all incoming fax messages.
Schedule appointments, accurately and efficiently.
Preparation of new patient charts.
Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following company guidelines.
Monitor Contact Emails and follow proper protocol.
Knowledge of services rendered.
Order office supplies as need.
Follow HIPAA and OSHA policies.
Other duties as assigned.