Medical Receptionist

Whole Family Health Center Inc•Fort Pierce, FL

About The Position

Whole Family Health Center is a non-profit community healthcare organization serving Florida’s Treasure Coast region for over 25 years. They offer an integrated approach to healthcare, providing access to Adult & Pediatric Primary Care, Behavioral Health, and Pharmacy with delivery services. WFHC is committed to delivering compassionate, quality care to all! This Medical Receptionist position requires the ability to multi-task and function in a fast-paced environment while contributing to a positive atmosphere for patients and staff. The ideal candidate will be detail-oriented, sensitive to patient needs, and require minimal supervision. This role is responsible for maintaining office operations by receiving and distributing communications, managing supplies and equipment, and serving patients. The Medical Receptionist acts as a liaison between the patient and the provider, requiring close communication with patients, nurses, providers, and case managers to coordinate care. Key clerical duties include answering telephones, photocopying, faxing, and providing excellent customer service. Strong communication and respect for patients are essential for building rapport, and good patient assessment skills are necessary. The position demands the ability to prioritize tasks, use space and time efficiently, and think critically and logically. All duties are essential functions and subject to modification to accommodate individuals with disabilities. This is a position of trust.

Requirements

High school diploma or GED required
Must be cross-trained in electronic medical records, scheduling software, and Microsoft Outlook.
Level 2 background clearance required
Proof of immunizations for (1) Tdap, (2) MMR’s, HEP B vaccination, and either a history of chicken pox (varicella), or documentation of the varicella vaccine, a PPD Test is done once upon hire

Nice To Haves

College degree preferred
Bilingual English Spanish, or Creole preferred, but not required.

Responsibilities

Maintains professional behavior, and attitude towards patients, visitors, and coworkers.
Ensures waiting areas and reception areas are kept neat and clean.
Greets visitors, and vendors and directs them to the appropriate staff members.
Ensures all patient information is captured into Phreesia and converted into Athena during the check-in process.
Greets patients and confirms insurance information as well as patient demographics.
Collects current and valid patient identification and insurance information to be scanned into the chart.
Establishes the patient’s reason for the visit and distributes the appropriate patient packet of information and/or consent forms.
Collects patient payments.
Checks patients out, and schedules follow-up appointments as directed by the provider.
Schedules referrals for diagnostic testing and specialty appointments as requested.
Follows up on referrals to ensure patients are keeping the appointments as scheduled.
Answers incoming calls and schedules patient appointments.
Calls patients to remind them of upcoming appointments.
Verifies patient insurance eligibility.
Manages and maintains provider schedules as appropriate.
Clears no-shows, reschedule canceled, and bumped appointments in PM.
Opens and closes payment batches.
Documents patient contacts and progress in the EHR.
Attends educational offerings as appropriate.
Required to conduct outside screening, as needed.
Performs other duties and responsibilities as assigned.
May occasionally need to travel from one clinic to another for coverage.