Medical Receptionist - Bedford Emergency Services (PRN)

Vanderbilt University Medical Center•Shelbyville, TN

4d•Onsite

About The Position

This role at Vanderbilt Health's Bedford Emergency Services is a PRN (as needed) position. The Medical Receptionist will coordinate nursing station activities, perform clerical and reception duties, requisition supplies, equipment, and services as directed, and manage communications between customers and staff, adhering to hospital policies and procedures. Vanderbilt Health is a large, comprehensive academic health system dedicated to providing world-class care, advancing medicine through patient care, education, and research, and fostering a collaborative and supportive environment.

Requirements

High School Diploma or GED
Relevant Work Experience
Less than 1 year of experience

Nice To Haves

Coordinates nursing station, performs clerical and reception duties.
Requisitions supplies, equipment, services as directed.
Coordinates communications between customers and staff.
Follows hospital policy and procedures.
Utilizes some discretion and research to solve routine problems.
Applies knowledge of standards, established processes and procedure that apply to your own job.
Provides guidance to entry level co-workers.
Continuously improves own skills by identifying development opportunities.
Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.
Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.
Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.
Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner.
Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.
Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.
Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.
Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.
Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Responsibilities

Answer telephones in appropriate manner.
Input data into computer.
Scans medical record into EPIC system.
Schedule appointments, physician/consults, coordinates transfers and EMS transports.