Medical Receptionist - Women's Health

Family Health Centers of Southwest Florida Inc•Fort Myers, FL

About The Position

The Medical Receptionist supports a Women's Health center by welcoming patients and visitors, assessing their needs, directing them appropriately, answering calls, scheduling appointments, and completing reception-area tasks. The role also involves collecting and maintaining patient information, verifying insurance authorization, and accurately using the Medical Manager and electronic health record systems. The receptionist must communicate with patients and visitors in a calm, sensitive, mature, and respectful manner and follow the Corporate Compliance program by reporting improper or unethical conduct and violations of applicable requirements.

Requirements

High school diploma, GED, or equivalent training and experience.
Ability to perform multiple tasks.
Basic math and computer skills.
Pleasant telephone manners and professional appearance.
Excellent customer service skills.
Good organizational skills.
Interpersonal skills and ability to work cooperatively with multidisciplinary and multicultural staff.
Computer literacy and good typing skills, at 35 words per minute.
Working knowledge of medical records and electronic health record systems.

Nice To Haves

Prior medical receptionist experience preferred.
Bilingual English/Spanish preferred.

Responsibilities

Greet patients and visitors, determine their needs, check appointments, and direct them appropriately.
Answer questions in person and by telephone using knowledge of the center, department, policies, procedures, and regulations.
Collect necessary information and documents, including sign-in sheets, medical charts, and encounter forms.
Answer telephone calls using proper protocol.
Reschedule appointments and notify patients of appointment changes.
Record no-shows properly and update scheduler information.
Refer walk-in patients with severe or unusual symptoms or complaints to medical triage immediately.
Communicate and conduct transactions with patients and visitors in a mature, calm, sensitive, and respectful manner.
Perform additional duties such as translation when required.
Use Medical Manager for patient registration, insurance updates, and procedure entry.
Verify insurance and authorization.
Use the electronic health record system to accurately and efficiently enter, retrieve, and document patient information, clinical tasks, communications, and physician orders.
Report improper or unethical conduct and violations of applicable laws, regulations, or program requirements in accordance with the Corporate Compliance program.
Perform other duties as required.