Medical Receptionist - Richfield

Kidney Specialist of Minnesota•Richfield, MN

113d•Hybrid

About The Position

Kidney Specialists of Minnesota has been providing high-quality care to patients with chronic kidney disease, diabetic kidney disease, and ESRD since 1978. We are looking for a Medical Receptionist to join our Brooklyn Center, Richfield and Roseville clinic. Responsible for providing administrative support to KSM staff and assisting patients during clinic appointments, the Medical Receptionist plays a vital role as a member of the KSM Team.

Requirements

Possessing an in-depth knowledge of KSM clinic procedures and protocols, electronic medical record documentation, state and federal privacy guidelines, and medical terminology
Utilize multi-tasking skills

Responsibilities

Provide patients and visitors with exceptional customer service and demonstrate professional behavior
Possess an in-depth knowledge of KSM clinic procedures and protocols, electronic medical record documentation, state and federal privacy guidelines, and medical terminology
Ensure patients move through the intake and checkout processes efficiently
Work with all staff to make sure quality patient services are provided at the KSM clinic
Perform duties as assigned, willingly accepting new and additional assignments, and proactively identifying other tasks that need to be completed
Maintain a positive demeanor and working cooperatively with KSM coworkers and management
Float between KSM sites as needed (Brooklyn Center, Richfield, Roseville)
Scan/upload forms and medical records into EHR and send to appropriate department
Update patient demographic and insurance information in Practice Management and EHR systems
Generate new patient charts utilizing provided information and data obtained from EHR systems
Document patient interactions in EHR
Schedule, cancel, and reschedule patient appointments
Manage the wait list and multiple work queues in the practice’s EHR system
Answer and direct multiple telephone lines and take care of the caller’s needs quickly and correctly
Accurately enter insurances as well as check patient eligibility
Greet patients and complete check in process
Manage and collect copays and payments due on account at the time of service
Maintain reception area and lobby
Manage & complete internal communications from providers and staff
Utilize multi-tasking skills
Travel to other locations as needed based on the needs of the practice
Other duties as assigned based on the needs of the practice