Medical Receptionist - Tullahoma Women's Center (Nights)

Vanderbilt University Medical Center•Tullahoma, TN

12h

About The Position

The Medical Receptionist coordinates the nursing station and performs clerical and reception duties, including requisitioning supplies, equipment, and services as directed. The role coordinates communications between customers and staff and follows hospital policies and procedures. The position works three 12-hour shifts from 6:45 p.m. to 7:15 a.m. The schedule rotates based on unit needs; specific workdays and days off cannot be guaranteed. The receptionist answers telephones, maintains filing systems and logs, enters data into a computer, schedules appointments and consultations, and uses faxing, scanning, and copying equipment. The role also provides accurate and complete hand-off communication to healthcare providers according to hospital policy and attends at least 80% of department meetings, reviewing and initialing minutes for meetings missed. The role requires effective, empathetic communication with patients and colleagues, the ability to work under limited supervision and follow instructions, flexibility to meet patient, community, and staff needs, and professional conduct during busy or stressful situations. The receptionist follows unit-specific organizational policies and regulations, uses standardized PPE and isolation processes, and maintains required licensure, certifications, and annual education by their due dates. Other duties may be assigned.

Requirements

High school diploma or GED.
Less than one year of relevant work experience.
Ability to work under limited supervision and follow written and oral instructions.
Knowledge of biopsychosocial and spiritual aspects of human behavior from infancy through geriatrics.
Familiarity with the organization and function of all units.
Effective communication skills, empathy, and unconditional positive regard toward patients and coworkers.
Ability to demonstrate professional behavior and a positive outlook during peak activity and stressful situations.
Ability to follow organizational policies, procedures, and regulations specific to the unit.
Ability to maintain a mechanism for employee contact, such as a beeper, telephone, or emergency contact.
Ability to use fax, scanning, copying, computer data-entry, filing, and log-maintenance processes.
Ability to provide accurate and complete hand-off communication according to hospital policy.

Responsibilities

Coordinate the nursing station and perform clerical and reception duties.
Requisition supplies, equipment, and services as directed.
Coordinate communications between customers and staff.
Follow hospital policies, procedures, and unit-specific requirements.
Answer telephones appropriately.
Establish and maintain filing systems.
Enter data into a computer and maintain logs.
Schedule appointments for patients and physicians, including consultations.
Fax, scan, and copy documents.
Provide accurate and complete hand-off communication to healthcare providers according to hospital policy.
Attend 80% of department meetings and review and initial minutes for meetings missed.
Use standardized PPE and follow infectious disease prevention, transmission, and isolation processes.
Maintain required licensure, certifications, and annual education requirements by their due dates.
Work flexibly to meet the needs of patients, the community, and staff.
Perform other duties as assigned.