Medical Receptionist, Medical Center NE, 8:30a-5p
UofL Health
•Hybrid
About The Position
The medical receptionist is responsible for answering incoming calls, scheduling appointments as well as updating patient demographics, maintain bump list, schedule for each division, page MD’s with hospital consults, obtain medical records when possible. The receptionist will work closely with medical staff to ensure all patients are provided with quality care. This is for the MCNE location with potential travel to downtown location.
Requirements
- Answering incoming calls
- Scheduling appointments
- Updating patient demographics
- Maintain bump list
- Schedule for each division
- Page MD’s with hospital consults
- Obtain medical records when possible
- Work closely with medical staff
- Greet patients and visitors warmly
- Answer or refer inquiries
- Utilize Centricity Business Practice Management System
- Register patients according to standard procedures
- File and retrieve patient records
- Make appointment reminder calls
- Maintain forms and office supplies
- Participate in staff and educational meetings
- Follow policies and procedures
- Report needed changes
- Contribute to team effort
- Respond to customer needs with care, courtesy and respect
- Provide prompt service
- Listen attentively to customers
- Deliver messages with courtesy, clarity and care
- Communicate pertinent clinical/work status information
- Interact effectively and supportively with persons of all backgrounds
- Respect and maintain privacy and dignity of patients
- Assure patient confidentiality at all times
- Provide efficient and professional telephone services
- Maintain compliance with all company policies, procedures and standards of conduct
- Comply with HIPAA privacy and security requirements
Responsibilities
- Welcomes patients and visitors by greeting warmly and answering or referring inquiries
- Utilizes Centricity Business Practice Management System, registers patients according to standard procedures
- Ensures availability of treatment information by filing and retrieving patient records
- Schedules appointments for patients
- Scans and files administrative and medical information in patient’s medical record
- Makes appointment reminder calls to patients with upcoming appointments
- Maintains forms and office supplies required for call center activities
- Participates in staff and educational meetings
- Maintains operations by following policies and procedures; reporting needed changes
- Contributes to team effort to assure excellent patient care and service
- Responds to customer’s needs in a way that demonstrates the care, courtesy and respect they deserve.
- Provides our customers with prompt service
- Listens attentively to customers in order to fully understand their needs
- The messages to customers and team members should be delivered with courtesy, clarity and care.
- We communicate pertinent clinical/work status information to employer and other team members as assigned
- Interacts effectively and in a supportive manner with persons of all backgrounds
- Respects and maintains privacy and dignity of patients; assures patient confidentiality at all times
- Provides efficient and professional telephone services
- Maintains compliance with all company policies, procedures and standards of conduct
- Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
- Performs other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
