Medical Receptionist - Full Time - Family Practice

NOMS Healthcare•Norwalk, OH

1d•Onsite

About The Position

NOMS Healthcare provides a different approach to healthcare. We are physician owned and physician led, where patient care is top of mind for all employees. Our goal is to continually improve our scope and depth of service based on the ever-changing needs of our patients. NOMS is also committed to taking an active role in the betterment of our community, particularly related to healthcare matters affecting our fellow citizens. We develop and support health care practices recognized for exceeding patient expectations, thereby setting the standard for excellence in Northern Ohio. At the heart of our culture are the values that guide everything we do: Trust, Teamwork, Patient-Centered Care, Community Focus, and High Quality. These principles are more than words on a page — they shape how we serve, collaborate, and grow together. We are rapidly expanding and want you to join our team! As a medical receptionist, you have the opportunity to live our core values every day by helping our patients in all walks of life, providing high quality care, working with an excellent team, being a trusted resource for our patients and team members, and having an impact in the community through our engagement and volunteer efforts. In addition, the ideal candidate will be responsible for greeting patients, providing information, communicating with departments, and scheduling appointments as required. The ideal candidate will convey a positive image of the medical office.

Requirements

High school graduation or GED.
Typing ability and Word processing/computer skills.
Minimum of one-year experience in a customer service setting.
Knowledge of medical terminology desirable.
Knowledge of reception tasks, clinic policies/procedures, paperwork.
Knowledge of how to use office equipment including phone, computer.
Knowledge of customer service concepts and techniques.
Knowledge of business office procedures.
Knowledge of grammar, spelling, and punctuation to type patient information.
Skills in using office equipment satisfactorily and handling paperwork/filing adequately.
Skills in customer service principles by creating a pleasant waiting room atmosphere.
Skills in answering the telephone and using a multi-line telephone system in a pleasant and helpful manner.
Ability to communicate clearly in person and maintain cooperative relationships with patients, families, physicians, staff and other customers.
Ability to organize, prioritize tasks, and multitask effectively.
Ability to read, understand and follow oral written instructions.
Ability to sort and file materials correctly by alphabetic or numeric systems.

Nice To Haves

Preferably six months’ receptionist experience in health care setting and experience with office equipment.

Responsibilities

Comply with all HIPAA and OSHA regulations and policies.
Greet patients in a polite, prompt, helpful manner.
Distribute forms for patient completion via clipboard or electric devices.
Update and maintain correct patient data, insurance information and collect co-pays or outstanding balances owed NOMS.
Answer phones in a pleasant manner and deal with customer needs expeditiously, including screening calls, taking messages, and providing information.
Scan documents using a copy machine or desktop scanner, identify documents, process the fax folder and file in appropriate folders/charts.
Establish and maintain effective working relationships with patients, employees, and the public.
Complete necessary paperwork such as encounter forms.
Use a computer system to generate information necessary for billing.
Assist with maintaining a clean, orderly waiting area including beverage area and reading materials.
Assist with scheduling testing/procedures and patient appointments with other physicians.
Book, coordinate, and reschedule patient appointments, and relay necessary messages to staff.
Maintain and update current information on physician’s schedules ensuring that patients are scheduled properly, and appointments are confirmed.
Assist with overseeing the area, coordinate patient movement and report problems or irregularities.
Attend meetings as required.
Assist in care and maintenance of office equipment.
Perform other duties as assigned.