Medical Receptionist - Glenwood Springs, CO

Planned Parenthood of the Rocky Mountains • Glenwood Springs, CO

7h • Onsite

About The Position

The Medical Receptionist is the face of the health center, welcoming patients and visitors, upholding security protocols, and supporting accurate patient records and billing. The role facilitates patient registration, check-in and check-out, insurance verification, financial estimates, payment collection, routine bookkeeping, patient portal adoption, scheduling, referrals, appointment reminders, and the exchange of medical records. It also supports medication and supply pick-up when appropriate and in accordance with regulations.

The position assists with health center operations and patient care by supporting patient follow-up, monitoring and ordering supplies, maintaining inventory, stocking exam rooms, and helping keep the health center organized and clean. Additional duties include acting as a mandatory reporter, contributing to research outreach, and completing side tasks such as Birth Control by Mail, records release, and special fund tracking. The role directly supports abortion care through clinical triage, patient education, and follow-up, providing timely and empathetic support to patients navigating abortion services.

This position is represented by SEIU, Local 105, and governed by a collective bargaining agreement. The schedule is Monday through Wednesday and Friday, 8:45 a.m. to 5:45 p.m., and Thursday, 10:45 a.m. to 6:45 p.m. The full salary range is $21.75 to $23.43 per hour; the budgeted hiring range is $21.75 to $22.74 per hour. Compensation is based on related professional experience. An additional $2.25 per hour is available for Spanish fluency upon passing a test.

Requirements

• Bilingual in English and Spanish.
• High school diploma or equivalent.
• Reliable transportation.
• Obtain and maintain BLS certification within six weeks of hire.

Responsibilities

• Welcome patients and visitors and uphold health center security protocols.
• Facilitate patient registration through a registration system or manual collection.
• Check patients in and out, including verifying insurance and financial estimates for services.
• Collect payments according to revenue cycle and subsidy utilization policies.
• Complete routine bookkeeping and accurately document patient payments, donations, grants, and funding sources.
• Promote adoption of the patient portal.
• Coordinate scheduling and referrals, answer phones, and schedule appointments.
• Make targeted patient appointment reminder calls.
• Coordinate the receipt and sending of medical records.
• Facilitate medication and supply pick-up for patients as appropriate and in accordance with regulations.
• Screen visitors according to protocols and participate in health center security.
• Act as a mandatory reporter in accordance with state and regulatory requirements.
• Support patient follow-up by telephone or electronic communications.
• Help monitor and order supplies and maintain inventory of medications and materials needed for health center operations.
• Assist with routine health center upkeep and cleaning, including stocking exam rooms.
• Contribute to research outreach, such as introducing study opportunities to patients.
• Complete side tasks including Birth Control by Mail, records release, and special fund tracking.
• Support abortion care through clinical triage, patient education, and patient follow-up.

Benefits

• Medical, vision, and dental coverage, with extended mental health coverage.
• Accrued paid time off and sick time.
• 401(k)/Safe Harbor contributions; PPRM contributes up to 3% of pay to the employee's 401(k) after one year of service.
• Employee Loan Program.
• Employee Assistance Program and WorkLife Partnership.
• Paid Family Leave and Paid Parental Leave.
• Additional pay of $2.25 per hour for Spanish fluency upon passing a test.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED