Medical Receptionist (VCH Stepdown) - Nights

Vanderbilt University Medical Center•Clarksville, TN

1d•Onsite

About The Position

Vanderbilt University Medical Center (VUMC) is seeking a full-time Medical Receptionist for the VCH Stepdown unit at the Vanderbilt Clarksville Hospital location. This nightshift position involves coordinating nursing station activities, performing clerical and reception duties, requisitioning supplies and equipment, and facilitating communication between patients, visitors, and staff. VUMC is committed to advancing health and wellness through patient care, education, and research, fostering an environment where employees can thrive and make a difference.

Requirements

Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
Patient Documentation (Fundamental Awareness): The ability to receive and record patient information.
Telephone Skills (Fundamental Awareness): Knowledge of the skills, procedures, attitudes, etiquette and competencies necessary for successful telephone communication with customers.
Relevant Work Experience
Less than 1 year experience
High School Diploma or GED

Nice To Haves

Provides guidance to entry level co-workers.

Responsibilities

Processes orders according to guidelines, follows computer downtime procedures.
Enters and updates information in computer system to assure current information and retrieves data accurately.
Maintains unit log according to guidelines, makes follow up appointments, and performs discharge related clerical tasks.
Responds to patient call system and patient requests providing clear, current information to families, visitors and staff.
Uses telephone, patient call system, beeper/paging system, fax/copy machine, scanning, unit specific monitoring devices, pneumatic tube system and to facilitate flow of communication, equipment and supplies.
Orders, maintains and uses supplies in a cost effective manner.
Coordinates nursing station, performs clerical and reception duties.
Requisitions supplies, equipment, services as directed.
Coordinates communications between customers and staff.
Follows hospital policy and procedures.