Medical Receptionist - Morristown, TN
About The Position
Crossroads Treatment Centers is seeking a Medical Receptionist to provide excellent customer service, manage patient check-ins, receive payments, and assist in daily operations. The role involves maintaining a friendly and professional attitude, offering a "white glove" experience, and guiding new patients through their intake process. Responsibilities include collecting samples for drug screens, maintaining financial records, coordinating with medical staff, providing clerical support, and overseeing patient accounts. Crossroads Treatment Centers is dedicated to treating patients with opioid use disorder through evidence-based medication-assisted treatment (MAT) and has been a leader in this field since 2005. They aim to provide accessible, high-quality treatment options to combat the opioid epidemic and support long-term recovery. The company operates outpatient, office-based clinics across multiple states and is committed to diversity and inclusion.
Requirements
- At minimum, High School Diploma or GED required
- Customer Service experience in a fast paced environment preferred
- Experience in healthcare, addiction medicine, office administration preferred
- Lived Addiction experience is a plus
Responsibilities
- Provide excellent customer service checking in patients
- Receive payments
- Assist in daily operations
- Maintain friendly, professional attitude towards patients, offer a “white glove” experience
- Provide an exceptional experience by guiding new patients through their intake process
- Collect urine and saliva samples for patient drug screens as needed
- Maintains daily financial records and reports
- Coordinates with medical and clinical staff to coordinate intakes
- Provides clerical and logistical support
- Oversees patient accounts and financial responsibilities
Benefits
- Have a daily impact on many lives
- Excellent training if you are new to this field
- Mileage reimbursement (if applicable) Crossroads matches the current IRS mileage reimbursement rate
- Community events that promotes belonging and education. Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events
- Opportunity to save lives everyday
- Medical, Dental, and Vision Insurance
- PTO
- Variety of 401K options including a match program with no vesture period
- Annual Continuing Education Allowance (in related field)
- Life Insurance
- Short/Long Term Disability
- Paid maternity/paternity leave
- Mental Health day
- Calm subscription for all employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
