Medical Receptionist (Chattanooga, TN)

Mental Health Cooperative•Chattanooga, TN

2d•$16 - $19•Onsite

About The Position

This position is responsible for the coordination of scheduling appointments for consumers and Medical Operations. Assist with administrative support to Medical Operations staff.

Requirements

High school diploma or general education degree (GED)
Previous health care administrative experience preferred
Valid Tennessee Driver’s License
Acceptable Motor Vehicle Report (MVR)
Acceptable Criminal Background Investigation
Personal Automobile Insurance
Customer Service/Approachability Skills: Builds appropriate rapport with consumers and teammates, Maintains friendly customer service attitude, Is pleasant and gracious, Ability to listen well and with interest
Communication: Able to communicate with diverse others, Notifies supervisor of concerns, issues or ideas
Dependability: Schedules PTO in advance, Completes tasks necessary as assigned
Time Management/Organization: Schedules appointments correctly and quickly, Maintains efficient front desk flow, Able to prioritize, Able to multi-task
Team Oriented: Assists other AA’s with front desk responsibilities as needed, Assists MHC clinic and other departments as needed, Flexible to changes

Responsibilities

Maintain and coordinate scheduling of new and return appointments for consumers with physicians and nursing staff. Assure a system of communication of these appointments to appropriate staff.
Schedule transportation for return appointments when necessary via assisting consumers in communicating with internal and external transportation companies.
Answer phones promptly and courteously, retrieving messages when needed.
Assume responsibility for the maintenance of professional calendars and schedules of Medical Operations.
Prepare and distribute daily appointment schedules to physicians, nurses and appropriate staff.
Ensure that consumers are checked. Leave no consumer waiting for an extended period of time without checking on them.
Present and maintain friendly customer service attitude.
Provide administrative support to Medical Operations staff as coordinated through the Clinic Administration Team to include faxing, filing and distributing the mail.
Keep the lobby, kitchen area and desk area neat and clear of boxes and other clutter.
Assist with insurance verification, scanning insurance cards, verifying coverage, and reporting any errors.
Collect co-pays and makes change.
Performs other duties as assigned.