Medical Front Desk - Wesley Chapel

ENT and Allergy of FL. • Wesley Chapel, FL

1d • Onsite

About The Position

Florida ENT & Allergy, a division of ENT and Allergy Associates of Florida, is seeking a full-time Medical Receptionist for its Wesley Chapel office. The practice provides comprehensive general and subspecialty ENT medical and surgical care. This role is suited to an experienced, motivated, multitasking-oriented receptionist who can handle a high volume of patients, phone calls, and charts. The receptionist must be willing to learn all aspects of the ENT and Audiology field.

The position involves patient-facing administrative work, including check-in and check-out, appointment scheduling, insurance verification, payment processing, and maintaining paper and electronic health records. Responsibilities may require travel between ENTAAF offices to provide support. The employer states that reasonable accommodations will be made for qualified individuals with disabilities to perform the essential functions of the job.

Requirements

• At least one year of previous experience in a medical practice.
• Experience with EMR and medical records, check-in, and check-out.
• Strong customer service and interpersonal skills.
• Strong written and verbal communication skills and a clear speaking voice.
• Ability to prioritize and handle a high volume of patients.
• Ability to work in a team environment.
• Working knowledge of medical terminology.
• Strong computer literacy.
• Ability to use medical and office equipment as required.
• Ability to sit, stand, bend, and stoop, and lift up to 25 pounds.
• Must successfully complete the stated criminal, government, credit, drug (including nicotine and tobacco), driver, and professional-license background checks if considered for the position.

Nice To Haves

• Spanish bilingual ability.

Responsibilities

• Provide superior customer service to patients and guests.
• Answer multi-line phones.
• Greet patients, sign them in, and collect insurance information and other necessary data.
• Provide intake and new-patient forms, office policies, and legally required documents.
• Process patient co-payments and payments for uninsured visits.
• Verify insurance.
• Schedule new and recurring patient appointments based on physician availability.
• Maintain hard-copy patient records and files stored in the EHR.
• Call patients with appointment reminders and help schedule testing for off-site services.
• Provide patients with support and guidance as needed.
• Assist patients with transfers from a wheelchair to an exam chair when necessary.
• Travel between ENTAAF offices for support purposes when required.

Benefits

• Medical, dental, and vision coverage, effective the first day of the month after 60 days of employment.
• Company-paid short-term disability, long-term disability, and life insurance, effective the first day of the month after one year of full-time employment.
• 401(k), effective the first day of the month after one year of employment.
• Six paid holidays, effective immediately.
• PTO earned per pay period.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed