Medical Receptionist - Bilingual - Part Time

ReFocus Eye Health • Silver Spring, MD

10d • Onsite

About The Position

Up to 24 Hours per week, 3 days a week. Join Our Dynamic Medical Team as a Medical Group Medical Receptionist! Are you a friendly, organized, and tech-savvy professional looking to make a real difference in patient care? We are an established multi-specialty Ophthalmology group seeking a motivated Front Desk Representative to be the welcoming face of our busy practice. You'll play a crucial role in ensuring a smooth and efficient patient experience.

Requirements

• Reliability, a positive attitude, and excellent teamwork skills.
• Strong communication and interpersonal abilities.
• Proficiency in data entry and computer skills.
• Ability to thrive in a fast-paced environment.
• Exceptional customer service skills.
• Proven experience in a medical administrative role, with knowledge of medical terminology and office procedures.
• Must hold a high school diploma or equivalent.
• MUST be bi-lingual - Spanish speaking

Nice To Haves

• Prior experience in ophthalmology.
• Familiarity with Electronic Medical Records (EMR).
• Bilingual in Spanish

Responsibilities

• Be the patient's first point of contact: Greet patients warmly, manage check-ins/check-outs, and answer their questions with clarity and compassion.
• Masterful scheduling & coordination: Efficiently schedule appointments, manage provider schedules, and keep our workflow running smoothly.
• Expert communication & organization: Answer calls, manage messages, verify patient information, and maintain accurate records.
• Financial accuracy: Collect co-pays, verify insurance eligibility, and ensure accurate daily financial reporting.
• Problem solving & patient advocacy: Address patient concerns, escalate issues as needed, and ensure a positive experience.
• Team collaboration: Work seamlessly with providers, clinical and administrative staff, and external partners.

Benefits

• Competitive 401(k) with matching.
• Comprehensive health, dental, and vision insurance.
• Disability and life insurance.
• Flexible spending account.
• Generous paid time off.
• Certification Support & Reimbursement: We fully support your professional development and will reimburse the cost of approved ophthalmic certifications, including COA, COT, and COMT. We also provide study resources, mentorship, and paid time for testing when applicable.
• Clear Career Pathways: ReFocus offers multiple career paths so you can shape a future that matches your interests and strengths. Technicians can advance within the Clinical Tech track or explore roles across other job roles

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED