Medical Receptionist/Surgery Scheduler - FT

Revere Health•Harrisville, UT

4d•Onsite

About The Position

Farr West Gynecology and Women's Health is a dedicated women's healthcare practice committed to providing compassionate, comprehensive gynecologic care to our patients. Our team takes pride in creating a supportive and professional environment where patients feel informed and cared for at every step of their healthcare journey. We are seeking a detail-oriented and experienced Medical Receptionist/ Surgery Scheduler to join our team. In this role, you will serve as a key liaison between our clinical staff, patients, surgical facilities, and insurance companies to ensure seamless coordination of all surgical procedures. The ideal candidate is highly organized, an excellent communicator, and has a strong background in gynecologic or surgical scheduling. As a receptionist, you should love interacting with new people, making personal connections easily, and ensuring that every patient feels welcome and valued. You will be one of the first interactions that patients will have when they call in to the organization. You will navigate challenging opportunities as they arise and provide excellent customer service to our patients, co-workers, and physicians. You are the key to helping our patients understand our processes and procedures. You will feel good about representing a company with a solid reputation and playing an important role in the success of our physicians and employees.

Requirements

Minimum 2 years of experience in a medical office setting
Knowledge of medical terminology, ICD-10 and CPT coding relevant to gynecologic procedures
Experience obtaining insurance prior authorizations
Strong organizational skills with exceptional attention to detail
Excellent verbal and written communication skills
Proficiency with electronic health record (EHR) systems and Microsoft Office Suite
Ability to manage multiple priorities in a fast-paced environment

Nice To Haves

Experience in OB/GYN, gynecologic oncology, or surgical scheduling
Familiarity with scheduling at ASCs and hospital surgical departments
Experience with [EHR System, e.g., Athena, Epic, eClinicalWorks]

Responsibilities

Schedule surgical procedures, including both in-office and outpatient/ASC surgeries, in coordination with the physician's schedule and facility availability
Contact patients to confirm surgical appointments, provide pre-operative instructions, and answer questions regarding their upcoming procedures
Obtain and verify insurance pre-authorizations and referrals for all scheduled surgeries
Coordinate with hospitals, ambulatory surgery centers (ASCs), and other surgical facilities to book operating room time and ensure all necessary resources are in place
Prepare and submit complete surgical packets, including HP documentation, consent forms, operative reports, and any required pre-operative testing orders
Communicate with anesthesia providers, surgical assistants, and hospital staff as needed
Maintain accurate and up-to-date scheduling records in the electronic health record (EHR) system
Follow up on pending authorizations, surgical clearances, and any outstanding pre-op requirements
Assist with patient billing questions related to surgical procedures as needed
Ensure compliance with HIPAA regulations and office policies in all communications and documentation
Collaborate closely with clinical and administrative staff to provide an exceptional patient experience
Greet and check in patients promptly and courteously.
Verify patient demographics, insurance, and contact information at each visit.
Collect co-pays and assist with financial paperwork as needed.
Maintain a clean and welcoming reception area.
Manage inbound calls and voicemails, ensuring messages are relayed to the correct staff.
Schedule, confirm, and reschedule appointments efficiently to optimize clinic flow.
Coordinate follow-up appointments for wound care and preventative screenings.
Maintain provider schedules and communicate any changes to staff and patients.
Support referral coordination and record requests as needed.
Assist with faxing, scanning, and uploading documents into the electronic medical record (EMR).
Support provider and nurse workflows with administrative tasks as assigned.
Monitor clinic email and encrypted team messages for updates or action items.
Help maintain office supply and front desk inventory.
Call patients recently discharged from hospitals or emergency departments to ensure follow-up appointments are scheduled.
Contact patients due for care gap services (e.g., diabetic eye exams, A1C labs, foot exams, mammograms, annual wellness visits).
Document outreach efforts and outcomes accurately in the EHR.
Collaborate with the clinical team to identify and engage high-risk or overdue patients.