Front Desk - Eye care - No weekends!

Retina Associates of Kentucky•Louisville, KY

1d•Hybrid

About The Position

A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient’s visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients. The role involves facilitating patient flow, verifying medical and vision insurances, and effectively communicating with patients, doctors, and managers. Responsibilities include answering inquiries through phone, email, and in-person requests, managing patient flow, collecting correct payments, and performing general office duties. The position requires a professional attitude, prompt and courteous service, and a commitment to meeting the needs of the business, which may include working over 40 hours. Occasional travel to other offices within 1 hour of Louisville is required.

Requirements

High School Diploma or GED Equivalent
Favorable result on Background Check
Basic computer skills
Strong customer service skills
Excitement to learn and grow
Ability to interact with all levels of employees in a courteous, professional manner at all times
Desire to gain industry knowledge and training
Demonstrates initiative in accomplishing practice goals
Ability to grow, adapt, and accept change
Consistently creating a positive work environment by being team-oriented and patient-focused
Minimum Required: High school diploma or general education degree (GED)
Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience
Proficient in Microsoft Excel, Word, PowerPoint, Outlook
Frequent walking (75%), sitting (50%), and standing (50%)
Regular bending, stooping, and reaching (25–50%)
Employees must be able to lift, carry, push, and pull items up to 25 lbs.
Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology.
Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time.

Nice To Haves

Reliable transportation that would allow employee to go to multiple work locations with minimal notice
Occasional driving or climbing may also be necessary.

Responsibilities

Facilitate patient flow
Verify medical and vision insurances
Effectively communicate with patients, doctors, and managers
Answer inquiries through phone, email, and in person requests
Provide exceptional customer service during every patient encounter (in person or via phone).
Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
Answer phones (both external and internal); assure prompt, courteous service at all times
Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule
Manage patient flow in the office
Knowledge of common fees charged for common visits and collect correct payments
Complete daily reconciliations / close day / countdown cash drawer
General office duties and cleaning to be assigned by manager