Hotel Front Desk Agent - Weekends

Normandy Farm Hotel & Conference Center•Blue Bell, PA

6d•Onsite

About The Position

Normandy Farm is seeking a qualified individual who is interested in working in an upscale hospitality environment. An exemplary work ethic, meticulous attention to detail and a passion for providing superior customer service are necessary for all applicants. Applicants with experience working for first-class hospitality organizations will be strongly considered. Must be able to work a minimum of 2 shifts and have open availability to work all shifts Friday through Sunday. Shifts are (7:00am - 3:30pm) (3:00pm - 11:30pm) (11:00pm - 7:30am)

Requirements

Must be at least 18 years of age
High School Diploma or Equivalent
Must be able to speak clear English (Fluency in a foreign language is a plus)
Must be authorized to work in the United States
Must have successful results from a pre-employment background and drug.
Possess a basic knowledge of excellent service standards as well as etiquette.
Mandatory compliance with all safety regulations, procedures, policies and rules
Regular and predictable attendance.
Always arrives punctually in full uniform with a neat & professional appearance
Requires standing for extended periods, walking, pushing, carrying, bending, reaching, stooping, kneeling, or crouching.
Able to lift to 25 pounds without assistance and in excess of 50 pounds with assistance

Nice To Haves

Applicants with experience working for first-class hospitality organizations will be strongly considered.
Hotel Attendant experience at a full-service hotel preferred
Experience with cashiering is preferred.

Responsibilities

Assist guests with front office related inquiries in an efficient, courteous, and professional manner.
Register guests and comply with special requests whenever possible.
Keeps the front desk organized and clean.
Ensure the proper use of radio etiquette within the department.
Ensure correct and accurate cash handling.
Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
Maintain and monitor ‘Lost and Found’ procedures and policies according to Hansen Hospitality standards.
Accurately and efficiently input information into computer systems.
Complete the checklists accurately which includes the summary arrival report, exceeded credit limit report, folio balance, etc.
Utilizing downtime during slower periods of the shift by ensuring there are enough sundry items, copies of checklists, information, sheets, etc. at the front desk.
Monitoring the lobby and making sure it is up to Hansen Hospitality standards.
Fulfills guests’ requests (i.e. places, phone calls, holds letters or packages, etc.)
Coordinates room status updates by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests and part-day rooms.
Operates telephones; answers the telephone; transfers calls to proper extensions; take messages for staff.
Attends and participates in all training sessions and team meetings.
Develops and maintains positive working relationships with others while listening and responding in an appropriate manner.
Follow instructions, adhere to all procedures, and company policies while maintaining a high standard of conduct.
Notifies and reports any problems or concerns to management.
Reports to Front Desk Manager