Hotel Front Desk Agent

KMG Hotels • Olathe, KS

3d • Onsite

About The Position

Responsible for providing superior service to all guests in accordance with the rules, regulations, policies, and procedures set forth by the company and brand. This position is responsible for providing superior customer service at all times. You will assist guests with check-in/check-out, resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, etc., as well as handle the daily accounting functions for the hotel and closing out the financial day.

Requirements

• Must be an outgoing, positive, friendly person
• Must be available to work weekends
• Must be able to pass a thorough background check
• Must be drug free
• Previous third shift experience a must

Nice To Haves

• Prior face-to-face customer experience
• Previous customer service experience
• Previous hotel experience

Responsibilities

• Providing superior service to all guests
• Assisting guests with check-in/check-out
• Resolving customer complaints
• Assisting customers with inquiries regarding hotel services, in-house events, directions, and local attractions
• Handling daily accounting functions for the hotel
• Closing out the financial day

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed