Hotel Front Desk Agent
About The Position
We are looking for a friendly, dependable, and professional Full-Time Front Desk Agent to join our hotel team. The ideal candidate enjoys working with people, provides excellent customer service, and can confidently handle the day-to-day responsibilities of a busy hotel front desk. Step into relaxation at our trendy hotel in Novi Part of the Novi shopping and entertainment district, Four Points by Sheraton Detroit Novi presents rooms with thoughtful amenities while featuring two restaurants and flexible event space. We are near major corporations as well as the Suburban Collection Showplace, Twelve Oaks Mall and Fountain Walk.
Requirements
- Excellent customer service and communication skills
- Friendly, professional, and dependable attitude
- Strong attention to detail and organizational skills
- Ability to multitask and remain calm in a fast-paced environment
- Basic computer skills and ability to learn hotel front desk systems
- Ability to work a flexible schedule, including weekends and holidays
- Reliable attendance and punctuality are essential
Nice To Haves
- Previous hotel or customer service experience preferred
Responsibilities
- Welcome guests and provide a friendly, professional first impression
- Complete guest check-ins and check-outs accurately and efficiently
- Answer phones, emails, and guest inquiries
- Assist guests with questions, requests, and concerns
- Handle reservations, room assignments, and guest accounts
- Process payments and maintain accurate front desk records
- Communicate effectively with housekeeping and other hotel departments
- Monitor the lobby and maintain a clean, organized front desk area
- Follow hotel policies and procedures regarding guest service, security, and safety
- Address guest concerns professionally and work to find appropriate solutions
- Complete shift reports and other required front desk paperwork
- Maintain a positive and welcoming atmosphere for all guests
Benefits
- Employee discounts
- Paid time off
- Full-time hours with a consistent work schedule
- Supportive and professional work environment
- Opportunities to develop valuable hospitality experience
- Opportunities for growth within the hotel
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
