Hotel Front Desk Agent

Four Points by Sheraton•Farmington Hills, MI

4h•$15 - $18•Onsite

About The Position

We are looking for a friendly, dependable, and professional Full-Time Front Desk Agent to join our hotel team. The ideal candidate enjoys working with people, provides excellent customer service, and can confidently handle the day-to-day responsibilities of a busy hotel front desk.

Requirements

Excellent customer service and communication skills
Friendly, professional, and dependable attitude
Strong attention to detail and organizational skills
Ability to multitask and remain calm in a fast-paced environment
Basic computer skills and ability to learn hotel front desk systems
Ability to work a flexible schedule, including weekends and holidays
Reliable attendance and punctuality are essential

Nice To Haves

Previous hotel or customer service experience preferred

Responsibilities

Welcome guests and provide a friendly, professional first impression
Complete guest check-ins and check-outs accurately and efficiently
Answer phones, emails, and guest inquiries
Assist guests with questions, requests, and concerns
Handle reservations, room assignments, and guest accounts
Process payments and maintain accurate front desk records
Communicate effectively with housekeeping and other hotel departments
Monitor the lobby and maintain a clean, organized front desk area
Follow hotel policies and procedures regarding guest service, security, and safety
Address guest concerns professionally and work to find appropriate solutions
Complete shift reports and other required front desk paperwork
Maintain a positive and welcoming atmosphere for all guests