Hotel Front Desk Agent - Weekends
About The Position
Normandy Farm is seeking a qualified individual who is interested in working in an upscale hospitality environment. An exemplary work ethic, meticulous attention to detail and a passion for providing superior customer service are necessary for all applicants. Applicants with experience working for first-class hospitality organizations will be strongly considered. Must be able to work a minimum of 2 shifts and have open availability to work all shifts Friday through Sunday. Shifts are (7:00am - 3:30pm), (3:00pm - 11:30pm), and (11:00pm - 7:30am). Pay ranges from $17.00 to $20.00 per hour. Must be willing to undergo a pre-employment background and drug test.
Requirements
- Must be at least 18 years of age
- High School Diploma or Equivalent
- Must be able to speak clear English
- Must be authorized to work in the United States
- Must have successful results from a pre-employment background and drug test.
- Mandatory compliance with all safety regulations, procedures, policies and rules
- Regular and predictable attendance.
- Always arrives punctually in full uniform with a neat & professional appearance
Nice To Haves
- Fluency in a foreign language is a plus
- Hotel Attendant experience at a full-service hotel preferred
- Experience with cashiering is preferred.
- Possess a basic knowledge of excellent service standards as well as etiquette.
Responsibilities
- Assist guests with front office related inquiries in an efficient, courteous, and professional manner.
- Register guests and comply with special requests whenever possible.
- Keeps the front desk organized and clean.
- Ensure the proper use of radio etiquette within the department.
- Ensure correct and accurate cash handling.
- Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
- Maintain and monitor ‘Lost and Found’ procedures and policies according to Hansen Hospitality standards.
- Accurately and efficiently input information into computer systems.
- Complete the checklists accurately which includes the summary arrival report, exceeded credit limit report, folio balance, etc.
- Utilizing downtime during slower periods of the shift by ensuring there are enough sundry items, copies of checklists, information, sheets, etc. at the front desk.
- Monitoring the lobby and making sure it is up to Hansen Hospitality standards.
- Fulfills guests’ requests (i.e. places, phone calls, holds letters or packages, etc.).
- Coordinates room status updates by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests and part-day rooms.
- Operates telephones; answers the telephone; transfers calls to proper extensions; take messages for staff.
- Attends and participates in all training sessions and team meetings.
- Develops and maintains positive working relationships with others while listening and responding in an appropriate manner.
- Follow instructions, adhere to all procedures, and company policies while maintaining a high standard of conduct.
- Notifies and reports any problems or concerns to management.
- Reports to Front Desk Manager
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
