Medical Receptionist - Patient Concierge

Aspire Fertility Austin•Tampa, FL

6d•Hybrid

About The Position

Our Medical Receptionist will greet and schedule patients and visitors, call patients to remind them of appointments, answering and routing calls, making transactions, and keeping paperwork organized. The Receptionist mainly uses phones and computers to communicate with patients and staff, so they must have basic knowledge of computers. Must interact frequently with patients, medical professionals, and supervisors, and must have excellent communication skills and have a personable demeanor.

Requirements

High School Diploma or GED - required
1 year of MEDICAL ADMINISTRATIVE OR MEDICAL CALL CENTER experience is REQUIRED
Basic knowledge of computers
Excellent communication skills
Personable demeanor

Responsibilities

Provide a warm, compassionate, and professional first point of contact by greeting patients and visitors, answering telephones, and directing inquiries to the appropriate team members while ensuring exceptional patient service.
Coordinate patient scheduling by arranging, confirming, and updating appointments, follow-up visits, procedures, and physician referrals to support efficient clinic operations.
Facilitate clear and timely communication between patients, physicians, laboratory staff, and clinical team members to ensure continuity of care while maintaining strict patient confidentiality.
Accurately prepare, maintain, and organize medical records, charts, reports, and correspondence in accordance with clinic policies and privacy regulations.
Assist patients with completing insurance, registration, consent, and privacy documentation, verifying information for accuracy and completeness.
Respond to patient questions and concerns with empathy and professionalism, providing appropriate information and escalating clinical inquiries to the healthcare team as needed.
Support daily clinic operations by completing administrative tasks, participating in special projects, and performing additional duties as assigned to promote a positive patient experience and an efficient workflow.

Benefits

Medical, dental, and vision plans
Complimentary basic life insurance
Employee Assistance Program
Long-term disability insurance
FREE employee only healthcare coverage option
Comprehensive fertility benefits
Adoption assistance
Surrogacy support
Generous maternity, paternity, and partner leave
18 days of PTO annually
11 paid holidays
One floating holiday
401(k) plan
Competitive company match for 401(k)
Full vesting after 2 years for 401(k)
Lifestyle Spending Account
Health Savings Account (HSA) with regular employer contributions
Employee Referral Program
Continuing education reimbursement
Dedicated time off for professional development
Premium Calm Health app subscription
Access to emotional well-being and work-life resources through Employee Assistance Program (EAP) with SupportLinc
Additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance