Medical Receptionist/Medical Assistant Trainee Float

One Medical • Gilbert, AZ

1d • Hybrid

About The Position

One Medical is a primary care solution that aims to make quality care more affordable, accessible, and enjoyable by challenging the industry status quo. We are transforming healthcare by improving the experience for patients, providers, employers, and health networks. Our services include seamless in-office and 24/7 virtual care, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. Since February 2023, One Medical has been part of Amazon, with a shared goal of delivering exceptional healthcare to more people and achieving better health outcomes. We are building a diverse, driven, and empathetic team and cultivating an environment where everyone can thrive.

The opportunity is to launch a healthcare career as a Medical Receptionist/Medical Assistant Trainee Float, internally known as a Flex Lab Services Specialist/Member Support Specialist Trainee, at One Medical. No prior phlebotomy or medical assistant experience is required, as full training in phlebotomy and other clinical procedures will be provided. This role offers a chance to start a rewarding healthcare career, develop new skills, and make a direct impact on patient lives. As a Lab Services Specialist/Member Support Specialist Trainee, you will provide exceptional care and support to patients, train in venipuncture and other clinical support services, and remove barriers to care with a strong drive for service and human connection. You will be the first point of contact for patients, manage the office space, and provide support as requested by leadership. This role supports multiple offices within a market, requiring strong teamwork, innovative problem-solving, empathy, focus, and compassion in all interactions. You will thrive in a feedback-oriented culture and be adaptable to patient and team needs.

Requirements

• At least 1 year of experience in high-touch customer or patient-facing roles.
• Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
• Strong written and verbal communication skills.
• A High School Diploma or equivalent.
• Proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams is a plus).
• A proven ability to display confidence and instill trust with patients while delivering individualized, human-centered, customer-focused care.
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks.

Nice To Haves

• Experience with remote teams.

Responsibilities

• Use C-I-CARE framework in all patient interactions to ensure a fluid and positive in-office experience through patient intake, same-day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach.
• Perform all front-of-house duties including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, and tasking to service level expectations.
• Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad hoc requests.
• Master the technology suite including Slack, G-suite, Zoom, and the Electronic Medical Record System (1Life) for team and patient interactions and daily tasks.
• Perform opening and closing duties and daily office upkeep, including maintaining the appearance of patient and employee-facing spaces, restocking supplies, and organization.
• Successfully complete One Medical clinical training and state-required education/certifications within the first six months of employment (One Medical sponsored).
• Obtain Basic Life Support (BLS) certification within 60 days of hire based on local guidelines (One Medical sponsored).
• Upon successful completion of training and certifications, responsibilities will scale to that of a Lab Services Specialist/Member Support Specialist.
• Provide venipuncture services for patients ranging from pediatrics to geriatrics.
• Perform and assist with extended scope duties such as non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
• Maintain high standards of in-office care through proper specimen labeling, handling, processing, inventory upkeep, and tool sterilization.
• Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties, including medical record and consult review, billing inquiries, and DOH reporting.

Benefits

• Full training in phlebotomy and other clinical procedures.
• One Medical sponsored clinical training and state-required education and/or certifications.
• One Medical sponsored Basic Life Support (BLS) certification.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED