Medical Assistant Trainee - Float

One Medical•Phoenix, AZ

7h•Hybrid

About The Position

One Medical is a primary care solution that aims to make quality care more affordable, accessible, and enjoyable by challenging the industry status quo. The company is on a mission to transform healthcare by improving the experience for patients, providers, employers, and health networks. One Medical offers seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. Since February 2023, One Medical has been part of Amazon, with a shared goal of delivering exceptional health care to more people and achieving better health outcomes. The company is committed to building a diverse, driven, and empathetic team and cultivating an environment where everyone can thrive. The Medical Assistant Trainee - Float role, internally known as a Flex Lab Services Specialist/Member Support Specialist Trainee, is an opportunity to launch a healthcare career at One Medical. No prior phlebotomy or medical assistant experience is required, as the company provides full training in phlebotomy and other clinical procedures. This role offers a chance to start a rewarding healthcare career, develop new skills, and make a direct impact on patient lives. Trainees will provide exceptional care and support to patients while training in venipuncture and other clinical support services. They are expected to remove barriers to care with a strong drive for service and human connection. The role also involves being the first point of contact for patients, maintaining the office space, and providing support as requested by management. Flex Lab Services Specialists/Member Support Specialists support multiple offices within a market. The ideal candidate is a strong team player with innovative problem-solving skills, empathy, focus, and compassion in all interactions. They should possess tactful interpersonal skills, thrive in a feedback-oriented culture, and be adaptable to patient and team needs.

Requirements

At least 1 year of experience in high-touch customer or patient-facing roles.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
A High School Diploma or equivalent.
Proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams is a plus).
A proven ability to display confidence and instill trust with patients while delivering individualized, human-centered, customer-focused care.
A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks.

Nice To Haves

Experience with remote teams.

Responsibilities

Use C-I-CARE framework in all patient interactions to ensure a fluid and positive in-office experience through patient intake, same-day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach.
Perform all front-of-house duties including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, and tasking to service level expectations.
Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad hoc requests.
Master the technology suite including Slack, G-suite, Zoom, and the Electronic Medical Record System 1Life for team and patient interactions and daily work completion.
Perform opening and closing duties and daily office upkeep, including maintaining the appearance of patient and employee spaces, restocking supplies, and organization.
Successfully complete One Medical clinical training and state-required education/certifications within the first six months of employment (One Medical sponsored).
Obtain Basic Life Support (BLS) certification within 60 days of hire, based on guidelines within a specific metropolitan statistical area (One Medical sponsored).
Provide best-in-class venipuncture services on a population ranging from pediatrics to geriatrics (upon successful completion of training).
Perform and assist with extended scope duties such as non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs (upon successful completion of training).
Maintain high standards of in-office care through proper specimen labeling, handling, processing, inventory upkeep, and tool sterilization (upon successful completion of training).
Care for members beyond the lab room by answering patient messages, following up on lab cases, and assisting providers and the virtual medical team with clerical duties such as medical record and consult review, billing inquiries, and DOH reporting (upon successful completion of training).

Benefits

Paid sabbatical for every five years of service
Free One Medical memberships for yourself, your friends and family
Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
Competitive Medical, Dental and Vision plans
Pre-Tax commuter benefits
PTO cash outs - Option to cash out up to 40 accrued hours per year
401K match
Credit towards emergency childcare
Company paid maternity and paternity leave
Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance
Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100% (for practicing clinicians)
UpToDate Subscription - An evidence-based clinical research tool (for practicing clinicians)
Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education (for practicing clinicians)
Rounds - Providers end patient care one hour early each week to participate in this shared learning experience (for practicing clinicians)
Discounted rate to attend One Medical’s Annual REAL primary care conference (for practicing clinicians)