Medical Receptionist II

Nephrology Associates Medical Group•San Bernardino, CA

3d•Onsite

About The Position

The Medical Receptionist II is responsible for welcoming and greeting patients and visitors, managing appointments, handling patient information, processing payments, and maintaining office supplies. This role requires excellent communication and customer service skills, the ability to work in a fast-paced environment, and proficiency with medical office software and general computer skills. The ideal candidate will uphold the positive reputation of the medical office by treating all visitors in a friendly, welcoming, and compassionate manner.

Requirements

EMR experience
Bilingual required
Excellent Communications skills
Problem solving skills
Ability to handle a fast-paced environment and prioritize tasks based on importance.
Familiar with Microsoft and desktop publishing software
Customer service skills
Advance typing skills
Experience answering multiple phone lines
Experience with scanning, downloading, filing, E-fax, faxing.
Experience registering new patients.
Knowledge of Insurances: HMO/PPO/Medical/Managed Care
Knowledge of Verification of Benefits

Responsibilities

Welcome and greet patients, vendors, pharmaceutical representatives, and other visitors.
Check patients in on Athena upon arrival.
Verify patients’ information (phone number, address, insurance, PCP).
Scan insurance card (Must be done yearly in January).
Scan patient Identification card, Driver’s License.
Collect co-payments and any past due balances.
Distribute and verify completion of required patient forms.
Answer all incoming calls and field them to the appropriate staff, transfer to voice mail, or send messages via Athena.
Schedule new and follow-up appointments using medical office software.
Print and provide orders and labs to patients as required by the provider.
Re-schedule patients for provider cancellations.
Answer patient questions and provide directions.
Respond to emails daily using the NNA e-mail communication system.
Register new patients, update records, and scan on Athena.
Process bills, invoices, and patient payments; create a batch/deposit slip daily and balance at the end of each day.
Reconcile all providers’ schedules at the end of each day.
Maintain confidentiality of all patient records.
Manage inventory of office supplies and coordinate reordering by notifying the Regional Manager.
Ensure the waiting room environment remains quiet, calm, and welcoming.
Uphold the positive reputation of the medical office by treating visitors in a friendly, welcoming, and compassionate manner.
Confirm all new patient appointments 3 days prior to the appointment.
Update all required logs.
Call and schedule follow-up appointments for patients who have missed previous appointments, according to policy.
Check Athena inboxes, faxes, label all documents, and distribute.
Fax all requested lab orders if requested by the patient.
Answer patient portal messages pertaining to the front desk.
Schedule hospital follow-up appointments within 2 weeks of hospital discharge.
Check voicemails throughout the day and respond.
Respond to all patient voicemails within 24 hours.
Drop complete billing claims at the end of each day.