Medical Receptionist II Camillus Office

Trinity Health • Camillus, NY

12d • Onsite

About The Position

The receptionist is responsible for supporting office operations and works independently and interdependently with other office staff to provide efficient, cost effective, quality patient care. Responsibilities include but are not limited to: Promote a healthy work environment, Schedule appointments on provider schedules, Review schedules based on provider preference lists and update appropriately, Collaborate and communicate regularly with management regarding goals, needs/concerns, Pre-registration, Reviewing revenue reports to ensure charges are billed appropriately, Collect co pay/balances due for each patient, Checking in patients for appointments, Checking out patients for appointments, Phone support – Incoming and outgoing phone calls, Scanning and faxing documentation, Confirmation phone calls.

Requirements

• High school graduate or equivalent
• business school or formal secretarial training a plus
• One to two years’ experience preferred
• Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise.
• Multi-line telephones, PC and appropriate software knowledge, knowledge of office equipment and supplies.
• A solid understanding of service-related terminology.
• Good communication skills both oral and written as well as good interpersonal skills required.
• Customer service orientated.

Responsibilities

• Promote a healthy work environment
• Schedule appointments on provider schedules
• Review schedules based on provider preference lists and update appropriately
• Collaborate and communicate regularly with management regarding goals, needs/concerns
• Pre-registration
• Reviewing revenue reports to ensure charges are billed appropriately
• Collect co pay/balances due for each patient
• Checking in patients for appointments
• Checking out patients for appointments
• Phone support – Incoming and outgoing phone calls
• Scanning and faxing documentation
• Confirmation phone calls
• Maintains confidentiality related to patients, family and employees and information specific to service area.
• Greets visitors and ensures that each person waits in comfort with definite expectations of either when and how they will be served.
• Answers the telephone and routes calls to proper person. When personnel are unavailable for telephone calls, records and delivers messages.
• Uses appropriate diction and grammar in conversations.
• Employs professional manners and tact in all dealings. Obtains necessary information while remaining courteous about interruptions caused by other calls or events, models calmness.
• Customer service orientated.
• Adheres to hospital confidentiality statement.
• Receives and distributes messages, packages and supplies to the appropriate person or place.
• Implements the day-to-day operations of specific service or environment.
• Maintains a safe and secure environment.

Benefits

• Pay is based on experience, skills, and education.
• The pay range may also vary within the stated range based on location
• We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED