Medical Receptionist / Front Desk Coordinator
About The Position
We are seeking a Medical Receptionist / Front Desk Coordinator to support patient experience and front desk operations in a private medical practice setting. This position will start as a part-time job for the first 3-6 months and then transitioned to full-time. Anderson Longevity Clinic@ is a patient-focused, cash-pay longevity clinic dedicated to helping individuals optimize their health, vitality, and confidence through personalized, evidence-based care. Our clinic specializes in hormone replacement therapy, medical weight management and weight loss, peptide therapies, advanced laboratory testing, and anti-aging medicine, all delivered in a calm, supportive environment. As the front desk receptionist, you play a key role in creating a welcoming first impression, supporting a smooth patient experience, and helping our patients feel informed, respected, and cared for from their very first interaction. This role is ideal for someone with experience in healthcare administration, patient scheduling, or medical office support who enjoys organization, communication, and delivering a calm, professional patient experience.
Requirements
- Experience as a medical receptionist, front desk coordinator, or patient services representative
- Two or more years of customer service experience is preferred
- Confident communicator (phone + in person), proficient in English
- Organized, detail-oriented, and calm under pressure
- Naturally warm but professional
- Comfortable discussing premium services (without “selling”)
- Takes ownership and accountability
- Understands that kept appointments = patient care + business health
- High school diploma or equivalent
- Ability to work collaboratively within a team environment while maintaining a professional demeanor.
Nice To Haves
- Medical front desk experience is a plus — mindset matters more.
Responsibilities
- Serve as the first point of contact for patients in a medical office setting
- Manage appointment scheduling, confirmations, and calendar coordination
- Support front desk operations and daily clinic flow
- Answer phones, texts, and emails using professional healthcare communication standards
- Assist with patient intake and administrative documentation
- Maintain organized systems within an electronic medical records (EMR/EHR) environment
- Provide exceptional, compassionate, and ethical service in all interactions with patients
- Answer and direct phone calls to appropriate staff
- Greet and room patients upon arrival for appointments
- Make appointments utilizing the Acuity Scheduling portal
- Process payments utilizing the Authorize.net portal
- Maintain patient records utilizing the Practice Fusion portal
- Proactively organize and prepare clipboards and appropriate documentation for patient appointments
- Patiently and thoroughly answer in-scope patient questions that may include, but is not limited to, appointments, billing, or the mission of ALC in a timely manner
- Direct patients to the appropriate resources
- Participate in all sales initiatives, including but not limited to, encouraging and soliciting patient referrals as appropriate
- Assists with maintaining the appearance of the clinic front of house
- Complete all initial and future franchisor required training within the required timeframe
- Additional tasks and responsibilities as assigned or outlined in Anderson Longevity Clinic® Operations Manual
Benefits
- Competitive salary
- Employee discounts
- Training & development
- Predictable daytime schedule
- No insurance billing stress
- Cash-pay, patient-focused environment
- Small, collaborative team
- Direct impact on clinic success
- Growth opportunity as the clinic expands
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
