Medical Front Desk Receptionist

Dermatology Associates of Virginia•Midlothian, VA

6d•$17 - $22•Onsite

About The Position

The Medical Front Desk Associate serves as the first point of contact for patients and visitors in a healthcare setting, playing a critical role in creating a welcoming and efficient environment. This position is responsible for managing patient check-ins, scheduling appointments, and handling communications between patients and medical staff to ensure smooth operational flow. The associate must maintain accurate patient records and process insurance information with attention to detail and confidentiality. By effectively coordinating administrative tasks and addressing patient inquiries, the role supports the overall patient experience and contributes to the DAV’s reputation for quality care. Ultimately, the Medical Front Desk Associate ensures that all front desk operations are conducted professionally, efficiently, and in compliance with healthcare regulations.

Requirements

Strong organizational skills daily to manage appointment schedules and patient records efficiently, ensuring accuracy and compliance with healthcare standards.
Effective communication skills are essential for interacting with patients, medical staff, and insurance providers, facilitating clear and compassionate exchanges.
Proficiency with EHR systems and office software enables the receptionist to handle data entry, billing, and appointment management seamlessly.
Problem-solving skills help address patient concerns and resolve scheduling conflicts promptly.
Attention to detail and confidentiality are critical in maintaining patient privacy and handling sensitive information in accordance with HIPAA regulations.
Must be authorized to work in the United States of America.
Must acknowledge and agree to comply with the Practice’s policies including the drug and alcohol policies.
High school diploma or GED diploma.

Nice To Haves

Previous medical receptionist experience preferred.
Certification as a Medical Administrative Assistant or similar credential.
Experience with insurance verification and billing processes.
Familiarity with HIPAA regulations and patient privacy standards.
Customer service experience in a healthcare or related setting.

Responsibilities

Greet and check in patients promptly and courteously, verifying personal and insurance information.
Schedule patient follow-up appointments using electronic health record (EHR) systems.
Answer incoming phone calls, respond to patient inquiries, and direct calls to appropriate medical personnel.
Scan patient insurance cards, maintain and update patient records accurately, ensuring confidentiality and compliance with HIPAA regulations.
Collect co-pays and process payments, providing receipts and managing billing inquiries as needed.
Coordinate communication between patients, healthcare providers, and administrative staff to facilitate smooth operations.
Print schedules, checkout sheets, and patient charts/notes for upcoming appointments.
Prepare and organize patient paperwork and medical forms prior to appointments.
Manage waiting room flow to minimize patient wait times and maintain a calm, professional environment.
Performs other duties as requested by providers, administrator or supervisor/site manager.
Perform other administrative tasks or assignments as directed by supervisor or site manager.