Medical Receptionist Float

North Clinic•Osseo, MN

8d•Hybrid

About The Position

Join one of Minnesota’s last independent healthcare clinics. Voyage Healthcare has been serving the northwest Twin Cities for over 70 years, with more than 200 team members dedicated to delivering high-quality, patient-centered care. We are proud of our independence and remain committed to improving the well-being of the communities we serve. At Voyage Healthcare, our values—care & compassion, belonging, excellence, teamwork, well-being, impact, and adaptability—guide everything we do. If you are looking for a supportive, team-driven environment where your role truly matters , we would love to meet you. We are seeking a highly organized and detail-oriented Front Desk Medical Receptionist Float to join our team. The Receptionist is responsible for providing exceptional customer service to patients and visitors, scheduling appointments, managing patient records, and supporting the smooth operation of the front desk. As a key part of the patient experience, you will contribute significantly to the overall success of our practice.

Requirements

High school diploma or equivalent
1-3 years of medical clinic experience
Proficiency with electronic medical record systems (EMR)
Strong customer service mindset with the ability to manage fast-paced, high-volume patient calls
Excellent communication and interpersonal skills, with the ability to interact effectively with patients and staff
Ability to perform a variety of administrative and patient-support tasks
Enjoy working in a fast paced, team oriented environment

Responsibilities

Create a welcoming and professional environment by greeting visitors and patients in-person and by phone
Optimize provider schedules and patient satisfaction through efficient appointment and procedure scheduling across multi-specialty, multi-location clinics
Verify patient information with confidentiality; collect co-pays and outstanding balances
Schedule follow-up appointments and procedures as needed
Communicate with patients and families to ensure completion of required forms
Follow procedures and policies to ensure a safe work environment and maintain compliance with OSHA standards
Travel to other clinic locations to provide front desk support as needed (Crystal, Maple Grove, Osseo, Plymouth)
Performs other related duties as assigned