Medical Receptionist - Float Pool

Eastern Virginia Medical School•Norfolk, VA

3h•$17•Onsite

About The Position

This temporary position is responsible for greeting patients, answering the telephone, scanning pertinent patient data into the electronic medical record, checking patients in and out, verifying patient insurance and referrals, and scheduling appointments. Patient confidentiality must be maintained at all times. Candidates should have availability Monday-Friday anywhere from 8am-5pm. This is an hourly position working no more than 29 hrs/week.

Requirements

Excellent written and verbal communication skills.
Highly organized.
Outstanding customer service attitude.
Ability to adapt and work under pressure.

Nice To Haves

Prior experience working in a medical office setting.

Responsibilities

Answer incoming calls and handles by transferring, entering a message in the EHR or paging doctors when appropriate.
Greet and arrive patients in a courteous and timely manner.
Check-in and check-out patients, perform EHR tasking responsibilities.
Register existing and new patients, verify demographics and insurance, determine insurance copays, and collect money and copays to send to the Medical Group, post all payments collected into IDX.
Retrieve the phones from the answering service at the beginning of each day and transfer phone lines to the answering service at the end of each day. After transferring calls to the answering, call the number to verify that everything went through correctly.
Schedule/reschedule clinic appointments via backfilling lists such as waiting lists, reminder lists, bump lists, etc.
Work/maintain task list in the electronic medical record and assist with reports as needed.
Check the electronic medical record for referrals and authorization prior to visit or upon patient arrival. Make sure all information/paperwork is scanned into the patient’s chart.
Perform other duties as assigned related to front office administrative duties.
Give directions to patients and visitors.
Maintain order in reception room.