Medical Assistant/Receptionist - Temporary Float Pool

Stamford Health•Stamford, CT

3d•Onsite

About The Position

The Medical Assistant/Receptionist will assist in the delivery of care in the ambulatory setting under the direct supervision of a licensed nurse or physician. This position will act as both a Medical Assistant and a Receptionist Scheduler. The role involves welcoming patients, preparing them for examinations, taking vital signs, assisting healthcare providers, performing basic laboratory tests, scheduling procedures, handling phone calls, completing forms, and maintaining clinical flow. Additionally, the receptionist duties include greeting visitors, verifying patient information, collecting co-pays, answering and triaging calls, scheduling appointments, responding to requests, managing mail, and ensuring office supplies and equipment are maintained. The position requires a commitment to customer service excellence and flexibility in a dynamic work environment.

Requirements

High School Diploma or equivalent required.
Certification or Diploma from accredited Medical Assistant school/program OR Bachelor of Science in Chemistry or Biology with National Medical Assistant Certification required.
HeartSaver certification
Demonstrate basic computer skills.
Effective communication skills, both verbal and written English proficiency required
Demonstrate willingness to work in a team environment.
Demonstrate flexibility due to unexpected changes in workload.
Demonstrate ability to work independently and as a team player.
Strong organizational skills.
Superior customer service skills.

Nice To Haves

National Certification preferred.
Two years job experience preferred.

Responsibilities

Provide patient care in outpatient physician practice under the direction of the practicing physician, physician assistant, or licensed nurse.
Assist with other clinical and clerical duties to ensure optimization of patient experience within the practice.
Welcome patients by greeting them, in person or on the telephone; answering or referring inquiries.
Prepare patients for the health care visit by directing and/or accompanying them to the examining room; providing examination gowns and drapes; helping them to position themselves for the examination and/or treatment; arranging examining room instruments, supplies, and equipment.
Verify patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or treatment.
Support patient care delivery by helping health care providers during examinations; preparing laboratory specimens; performing basic laboratory tests on the premises; disposing of contaminated supplies; sterilizing medical instruments; drawing blood; preparing patients for x-rays; taking electrocardiograms; removing sutures; changing dressings.
Complete records by recording patient examination, treatment, and test results.
Schedule hospital procedures, surgeries, and tests.
Precert and obtain test results.
Handle phone calls and messages for prescriptions, notes, forms, etc.
Complete disability and insurance forms.
Maintain clinical flow in all areas of the practice.
Keep supplies ready by inventorying stock; placing orders; verifying receipt.
Keep equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs in collaboration with the Office Manager.
Maintain knowledge in area of medical terminology.
Greet and direct visitors/patients courteously and professionally.
Obtain, verify and/or update patient demographic information.
Collect co-pay and copy of the patient’s insurance identification card.
Assist with answering and screening calls and the triaging process of all incoming telephone calls for urgent information or services.
Schedule appointments and record and forward messages as required.
Respond to requests for routine information or assistance within scope of knowledge and authority and refer visitors to appropriate staff members as necessary.
Initiate calls as requested by Physician, Office Manager or other professional staff.
Responsible for opening/closing office duties as needed.
Photocopying, faxing, and distributing documents as required and in a timely manner.
Maintain order of document processing area /supply closets, notifying Office Manager of the need to order supplies, ensuring all supplies are distributed upon receipt and kept in their designated areas.
Maintain copy machines, ensuring all supplies are on hand; call for repair when required.
Responsible for the management of incoming and outgoing departmental mail; dating as required, sorting, distributing, and generating responses as appropriate and in a timely manner.
Demonstrate ongoing commitment to customer service excellence and support the customer service plan.
Perform other related tasks as assigned.