Medical Receptionist / Customer Service Specialist
About The Position
Palm Primary Care is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Palm Primary Care makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Requirements
- Exceptional customer service and phone etiquette
- Ability to use computers to enter information
- Excellent written and verbal communication skills
- Attention to detail
- Ability to connect with patients and make them feel comfortable
- Patience and presence of mind
- English / Spanish language proficiency
Nice To Haves
- Flexibility to commute to other centers.
Responsibilities
- Deliver excellent patient service.
- Answer telephone promptly and direct calls accordingly.
- Retrieve phone messages and transfer calls as necessary.
- Verify patient insurance.
- Retrieve all correspondence from all mailboxes and distribute accordingly.
- Prioritize the centers business needs and flexibility to assist other areas as needed.
- Schedule appointments, check-in/out patients, and obtain accurate patient information.
- Greet patients and visitors in a courteous/professional manner.
- Notify appropriate personnel of visitor arrival and directs visitor to correct area.
- Perform clerical functions.
- Maintain/update directory of all employees in the center.
- Notify the transportation dispatcher when patients are ready for pick up.
- Maintain professional conduct and appearance at all times.
- Ensure waiting and reception areas are kept clean and tidy.
- Perform other duties and projects as assigned.
- Flexibility to commute to other centers.
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Disability Insurance
- Life Insurance
- 401(k)
- Employee assistance program
- Flexible spending account
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
