Customer Service Coordinator (Receptionist)

University of St Augustine for Health Sciences • San Marcos, CA

2d • Onsite

About The Position

The Customer Service Coordinator provides concierge-level service support to the assigned campus, acting as the primary point of contact for students, employees, and visitors. This role is responsible for managing the reception area, handling inquiries via phone and in-person, and providing essential operational and administrative support. The position requires a full-time presence on campus and involves tasks such as answering phones, managing mail, maintaining supplies, calendaring, and filing.

Requirements

• High School diploma or equivalent (GED) required.
• 1-3 years of administrative experience required in a fast-paced, customer service-oriented role.
• Ability to interact with various personalities with tact and diplomacy and maintain a flexible, positive attitude.
• Outstanding customer and concierge-level service experience.
• Excellent telephone etiquette.
• Demonstrated office clerical and administrative skills.
• Proficiency in Microsoft Office suite (Outlook, Word, Excel, PowerPoint), point-of-sale and phone systems.
• Ability to be self-directed, perform tasks with minimal supervision and manage time effectively.
• Ability to sit for extended periods of time at a keyboard.
• Demonstrated experience with a job requiring multi-tasking and performing a variety of duties.
• Familiarity with local area and local attractions, including restaurants, potential venues for meetings or events, transportation options, and airports.

Nice To Haves

• Bachelor’s degree highly preferred.

Responsibilities

• Answer calls professionally and courteously, conveying messages to staff and faculty, and serving as a backup to the university-wide telephone system.
• Greet, welcome, direct, and announce visitors appropriately, providing campus and local community information.
• Facilitate the delivery of materials and/or correspondence to visitors.
• Serve as a member of the campus response and reentry teams, as needed.
• Coordinate and maintain the campus-wide Commuter Assistance Program (CAP).
• Issue and track campus and parking access badges for visitors, vendors, faculty, staff, and students.
• Support campus events and activities, including coordination, scheduling, set-up, and clean-up.
• Manage campus supply inventory, ordering general, breakroom, and copier supplies.
• Maintain inventory of supplies, brochures, and collateral for reception desks.
• Maintain the campus-wide events calendar.
• Update the master campus seating list in coordination with relevant departments.
• Ensure regular updating of campus video monitors with current news and information.
• Prepare mailers for shipping and delivery services.
• Support campus safety and security initiatives.
• Assist the Human Resources Manager with collecting on-boarding documents and completing the I-9 process.
• Manage and coordinate reception area coverage and schedules for student workers.
• Perform other duties as assigned to support university and campus needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED