Customer Service Coordinator
About The Position
Titan International is a global leader in specialty tires and wheels, serving industries such as agriculture, construction, outdoor power equipment, powersports, and trailers. We deliver high-quality products that help keep equipment operating and businesses moving. With a strong global footprint and a customer-first mindset, we’re focused on growth, innovation, and building a team that drives our continued success. We’re seeking a Customer Service Coordinator to join our team. This role serves as a key point of contact for customers, providing high-quality support through order processing, inquiry resolution, and proactive communication. You will ensure seamless customer experience while supporting transportation operations and contributing to both cost efficiency and customer satisfaction.
Requirements
- High school diploma or GED required
- Minimum of 1 year of customer service experience strongly preferred.
- Strong communication and interpersonal skills with a customer-first mindset.
- Detail-oriented with strong organizational and multitasking abilities.
- Ability to work effectively in a fast-paced environment while managing competing priorities.
- Professional, solutions-focused approach to problem solving.
- Team-oriented with the ability to collaborate across all levels of the organization.
Nice To Haves
- Associate degree preferred.
Responsibilities
- Serve as the primary point of contact for customers, handling inquiries, orders, and issue resolution.
- Manage order entry, updates, back orders, pricing, and fulfillment tracking.
- Partner with Sales, Customer Service, and internal teams to ensure customer requirements and delivery expectations are met.
- Address customer requests, including product inquiries, returns, credit requests, and complaints.
- Process quality and warranty claims and ensure timely resolution.
- Maintain accurate records of customer interactions and account activity.
- Support transportation and logistics coordination to optimize service and costs.
- Balance multiple priorities across phone and email while meeting service and productivity goals.
- Other duties as assigned.
Benefits
- Competitive compensation package
- Full Benefits – Medical, Dental, Vision, and more!
- Paid Time Off
- 401(k) matching
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
