About The Position

Provides administrative and basic-level clinical support to physician practices to help ensure delivery of quality healthcare services. This role does not function as a formal Medical Assistant, though basic, non-invasive rooming and vital-sign tasks may be required when needed. The technician attends training to gain clinical experience before placement at an ambulatory care site. The position requires completing site-specific clinical competencies and Care Connect EMR documentation training, maintaining a focus on safety, quality, and efficiency, and working within scope of practice.

Requirements

  • High school diploma or GED.
  • Complete the clinical competencies established for the practice site.
  • Complete Care Connect EMR documentation training.
  • Comply with scope of practice.

Responsibilities

  • Complete the clinical competencies established for the practice site to support efficient patient flow, including rooming, medication refills, and basic patient care skills.
  • Complete Care Connect EMR documentation training and accurately enter external data into the EMR.
  • Perform administrative duties to ensure information is current and updated.
  • Pend medical orders and medication refills and process prescription refill orders.
  • Perform and record vital signs and rooming tasks, and perform EKGs when necessary.
  • Document telephone encounters.
  • Communicate, collaborate, and anticipate the needs of the healthcare team to support continuity and quality of care and coordination of services.
  • Maintain and clean the environment, work area, equipment, and exam rooms; report equipment malfunctions and remove malfunctioning equipment from service.
  • Stock and clean exam rooms after use.
  • Order and put away supplies.
  • Assist with patient transport when needed, such as by wheelchair or walker.
  • Maintain office logs and rounding summaries.
  • Prepare office paperwork.
  • Communicate with patients and customers respectfully and compassionately.
  • Complete required continuous training and education, including department-specific requirements.
  • Promote and advocate for patient quality, safety, and experience initiatives and act as a role model.
  • Comply with scope of practice.
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