About The Position

The Medical Assistant performs administrative and clinical duties delegated by physicians and assists with patient care in compliance with the Ohio Administrative Code. The role also performs routine clinical and administrative duties required by the assigned practice; specific duties may vary based on the practice’s size and specialty. This position is in Medical Oncology Marion and works the day shift for 40 scheduled hours per week. Responsibilities include supporting patient flow and preparation, providing services and education as directed by providers and within applicable scope of practice, collecting and reporting patient data, maintaining current records and the electronic medical record, and communicating and coordinating with patients and the health care team. The position also supports quality, safety, and efficiency initiatives, continuous improvement, standard work development, and staff training. As a High Reliability Organization, OhioHealth expects the role to focus on safety, quality, and efficiency. The job profile is not an exhaustive list of duties and may change.

Requirements

  • High school diploma or equivalent.
  • Meet at least one of the following: completion of a High School Medical Assistant Career Technical Program; graduation from an accredited School of Medical Assisting; completion of Military Medic training; certification as a Paramedic (EMT-P); or at least one year of experience as a physician-trained Medical Assistant in a similar clinical setting.
  • Basic Life Support (BLS) certification from the American Heart Association.

Responsibilities

  • Facilitate efficient and effective patient flow, prepare patients for visits, and provide services and education as directed by providers and within applicable licensure, policy, and scope of practice.
  • Complete Care Connect EMR documentation skills successfully.
  • Perform administrative duties to keep information current and updated, including maintaining and monitoring the EMR inbox.
  • Maintain and clean the environment, work area, and equipment, and report equipment malfunctions to appropriate personnel.
  • Communicate respectfully and caringly with patients and customers.
  • Communicate, collaborate, and anticipate the health care team’s needs to support continuity and quality of care and coordination of services.
  • Collect and monitor patient data and report patient data and needs as directed.
  • Maintain documentation guidelines for patient-chargeable items and services.
  • Monitor processes and services for quality, cost effectiveness, and efficiency.
  • Participate in process and quality improvement activities and make and implement recommendations to improve operational efficiency or introduce services.
  • Maintain professional competence, knowledge, and skills through continued study of the field and its best practices.
  • Complete required ongoing training and education, including department-specific requirements.
  • Promote and advocate for patient quality, safety, and experience initiatives and serve as a role model.
  • Serve as a subject-matter expert or resource to the department, unit, or practice in areas such as quality, performance improvement, and EMR; examples include serving as an EPIC Super User.
  • Lead and support development of standard work and necessary customizations.
  • Serve as a clinical preceptor and train new staff.
  • Comply with scope-of-practice requirements.
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